Global Unified Communications Market

Global Unified Communications Market Size, Share, Growth Analysis, By Product(Hosted and on-premise), By Organization Size(SMEs and large enterprises) - Industry Forecast 2024-2031

Report ID: SQMIG45E2225 | Region: Global | Published Date: February, 2024
Pages: 197 | Tables: 59 | Figures: 75

Global Unified Communications Market News

  • In February 2023, Zoho Corporation launched a new Unified Communications and Collaboration (UC&C) platform called Trident to facilitate digital adoption across businesses. The platform integrates Zoho Cliq and Zoho Meeting apps to enhance communication capabilities and improve collaboration among teams.
  • In July 2022, Microsoft Teams introduced new features in its communication channels, including the ability to connect with external stakeholders and dynamic caller ID for call agents. These features are designed to enhance the platform's communication capabilities and improve user experience.
  • In April 2022, Zoom announced the launch of a new digital canvas called Zoom Whiteboard. The platform offers a unified solution for connection and collaboration throughout its platform and includes features such as Zoom Events, unified communications, Zoom Contact Center, Zoom Developer Platform, and Zoom IQ for Sales. These features are designed to cater to the needs of a hybrid workforce and enhance collaboration and communication across teams.
  • In April 2022, 8X8, Inc. announced a collaboration with Genesys to integrate Unified Communication through 8x8 Work and Genesys Cloud CX. By combining contact centers and UC, the companies aim to offer improved employee and customer satisfaction.
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FAQs

Global Unified Communications Market size was valued at USD 98.40 billion in 2021 and is poised to grow from USD 115.92 billion in 2022 to USD 429.84 billion by 2030, at a CAGR of 17.8% during the forecast period (2023-2030).

The Global Unified Communications Market is highly dynamic and characterized by the presence of numerous vendors offering a wide range of products and services. Some of the key players in the market were actively involved in developing and offering unified communications solutions, including voice and telephony services, video conferencing, instant messaging, presence management, and collaboration tools. They competed based on factors such as product features, pricing, scalability, security, reliability, and customer support. In addition to these major players, there were also several smaller companies and startups that focused on specific niches within the unified communications market. These niche players often offered specialized solutions or catered to specific industry verticals. 'Microsoft Corporation (US)', 'Cisco Systems, Inc. (US)', 'Avaya Holdings Corp. (US)', 'Mitel Networks Corporation (Canada)', 'Unify GmbH & Co. KG (Germany)', 'NEC Corporation (Japan)', 'Alcatel-Lucent Enterprise (France)', 'Huawei Technologies Co., Ltd. (China)', 'Ribbon Communications Inc. (US)', 'ALE International (US)', 'RingCentral, Inc. (US)', 'IBM Corporation (US)', 'BroadSoft, Inc. (US)', 'BT Group plc (UK)', '8x8, Inc. (US)', 'ShoreTel, Inc. (US)', 'Fuze, Inc. (US)', 'West Corporation (US)', 'Star2Star Communications (US)', 'Intrado Corporation (US)'

The COVID-19 pandemic has accelerated the adoption of remote work practices worldwide. As organizations embrace remote and hybrid work models, the need for efficient communication and collaboration tools has grown significantly. UC solutions provide the necessary infrastructure for remote teams to connect and collaborate effectively, driving the demand for UC technologies. For example, Companies like Zoom, Microsoft Teams, and Slack experienced a surge in users during the pandemic as businesses sought reliable and feature-rich UC platforms to support remote work.

Integration of Artificial Intelligence (AI): The integration of AI technologies such as natural language processing (NLP) and machine learning (ML) is transforming UC systems. AI-powered chatbots, speech recognition, and language translation capabilities enhance communication experiences, automate processes, and provide real-time insights for improved decision-making. For example, Microsoft Teams incorporates AI capabilities to transcribe and translate conversations, automate meeting scheduling, and provide intelligent suggestions during conversations.

In 2022, Europe dominated the global Unified Communications market. This can be attributed to the increasing use of Bring Your Own Device (BYOD) services and the need to achieve operational and performance efficiency, which has led to the widespread adoption of Unified Communication systems across enterprise applications. This growing demand for UC solutions has provided numerous opportunities for vendors to establish their businesses in the region. For instance, in October 2022, Alcatel-Lucent Enterprise and Avaya announced a strategic partnership that will enable enterprises to innovate without the need for operationally disruptive technology replacement initiatives. Additionally, Alcatel-Lucent Enterprise and Talk soon formed a distribution collaboration in Germany, with Talk soon acting as a master broker under the broker model.

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