Unified Communications Market Updates

Q: What is the global market size of Unified Communications Market?

Global Unified Communications Market size was valued at USD 136.55 Billion in 2023 and is poised to grow from USD 160.86 Billion in 2024 to USD 506.37 Billion by 2031, at a CAGR of 17.8% during the forecast period (2024-2031).

Unified Communications Market News

In May 2024, Mobile Unified Communication And Collaboration Market Insights 2023: Watch on share analysis of the key market participants in global Mobile Unified Communication And Collaboration market, their product portfolio.
In May 2024, Mitel’s CMO provides his thoughts on connecting the dots for an organization to help them navigate the waters of on-prem, private and public cloud.
In April 2024, Tata Comm launches fully automated edge computing platform
In October 2023, Mitel Acquires Unify Becoming World’s Second Largest Unified Communications Company Worldwide.
In February 2023, Zoho Corporation launched a new Unified Communications and Collaboration (UC&C) platform called Trident to facilitate digital adoption across businesses. The platform integrates Zoho Cliq and Zoho Meeting apps to enhance communication capabilities and improve collaboration among teams.

In July 2022, Microsoft Teams introduced new features in its communication channels, including the ability to connect with external stakeholders and dynamic caller ID for call agents. These features are designed to enhance the platform's communication capabilities and improve user experience.

In April 2022, Zoom announced the launch of a new digital canvas called Zoom Whiteboard. The platform offers a unified solution for connection and collaboration throughout its platform and includes features such as Zoom Events, unified communications, Zoom Contact Center, Zoom Developer Platform, and Zoom IQ for Sales. These features are designed to cater to the needs of a hybrid workforce and enhance collaboration and communication across teams.

In April 2022, 8X8, Inc. announced a collaboration with Genesys to integrate Unified Communication through 8x8 Work and Genesys Cloud CX. By combining contact centers and UC, the companies aim to offer improved employee and customer satisfaction.

FAQs

Unified Communications Market size was valued at USD 136.55 Billion in 2023 and is poised to grow from USD 160.86 Billion in 2024 to USD 596.5 Billion by 2032, growing at a CAGR of 17.8% during the forecast period (2025-2032).

The Global Unified Communications Market is highly dynamic and characterized by the presence of numerous vendors offering a wide range of products and services. Some of the key players in the market were actively involved in developing and offering unified communications solutions, including voice and telephony services, video conferencing, instant messaging, presence management, and collaboration tools. They competed based on factors such as product features, pricing, scalability, security, reliability, and customer support. In addition to these major players, there were also several smaller companies and startups that focused on specific niches within the unified communications market. These niche players often offered specialized solutions or catered to specific industry verticals. 'Microsoft Corporation (US)', 'Cisco Systems, Inc. (US)', 'Avaya Holdings Corp. (US)', 'Mitel Networks Corporation (Canada)', 'Unify GmbH & Co. KG (Germany)', 'NEC Corporation (Japan)', 'Alcatel-Lucent Enterprise (France)', 'Huawei Technologies Co., Ltd. (China)', 'Ribbon Communications Inc. (US)', 'ALE International (US)', 'RingCentral, Inc. (US)', 'IBM Corporation (US)', 'BroadSoft, Inc. (US)', 'BT Group plc (UK)', '8x8, Inc. (US)', 'ShoreTel, Inc. (US)', 'Fuze, Inc. (US)', 'West Corporation (US)', 'Star2Star Communications (US)', 'Intrado Corporation (US)'

The COVID-19 pandemic has accelerated the adoption of remote work practices worldwide. As organizations embrace remote and hybrid work models, the need for efficient communication and collaboration tools has grown significantly. UC solutions provide the necessary infrastructure for remote teams to connect and collaborate effectively, driving the demand for UC technologies. For example, Companies like Zoom, Microsoft Teams, and Slack experienced a surge in users during the pandemic as businesses sought reliable and feature-rich UC platforms to support remote work.

Integration of Artificial Intelligence (AI): The integration of AI technologies such as natural language processing (NLP) and machine learning (ML) is transforming UC systems. AI-powered chatbots, speech recognition, and language translation capabilities enhance communication experiences, automate processes, and provide real-time insights for improved decision-making. For example, Microsoft Teams incorporates AI capabilities to transcribe and translate conversations, automate meeting scheduling, and provide intelligent suggestions during conversations.

In 2022, Europe dominated the global Unified Communications market with a market share of over 35.6%. This can be attributed to the increasing use of Bring Your Own Device (BYOD) services and the need to achieve operational and performance efficiency, which has led to the widespread adoption of Unified Communication systems across enterprise applications. This growing demand for UC solutions has provided numerous opportunities for vendors to establish their businesses in the region. For instance, in October 2022, Alcatel-Lucent Enterprise and Avaya announced a strategic partnership that will enable enterprises to innovate without the need for operationally disruptive technology replacement initiatives. Additionally, Alcatel-Lucent Enterprise and Talk soon formed a distribution collaboration in Germany, with Talk soon acting as a master broker under the broker model.