USD 98.40 billion
Global Unified Communications Market Size, Share, Growth Analysis, By Product(Hosted and on-premise), By Organization Size(SMEs and large enterprises) - Industry Forecast 2024-2031
Report ID:
SQMIG45E2225 |
Region:
Global |
Published Date: February, 2024
Pages:
197
|
Tables:
59 |
Figures:
75
Global Unified Communications Market Insights
Global Unified Communications Market size was valued at USD 98.40 billion in 2021 and is poised to grow from USD 115.92 billion in 2022 to USD 429.84 billion by 2030, at a CAGR of 17.8% during the forecast period (2023-2030).
The global unified communications market is driven by the growing need for businesses to improve their communication and collaboration capabilities in a rapidly evolving digital landscape. The key drivers of the global market include the need for businesses to enhance productivity, reduce communication costs, and improve customer satisfaction. With remote work becoming the norm, the demand for flexible and scalable communication solutions has increased significantly, driving the adoption of Unified Communications. However, the market also faces several challenges, including the high cost of implementation, lack of interoperability among different platforms, and security concerns. To overcome these obstacles, vendors are offering cloud-based solutions that are more affordable, easier to use, and more secure than traditional on-premise systems. The key trends in the global market include the integration of artificial intelligence and machine learning technologies to enhance communication and collaboration capabilities. Additionally, there is a growing trend towards mobile-first communication solutions, which allow employees to stay connected from anywhere, at any time. There are also several opportunities in the Unified Communications market, particularly in emerging markets such as Asia-Pacific and Latin America. These regions are experiencing a rapid digital transformation, and businesses are increasingly adopting Unified Communications to improve their communication and collaboration capabilities.
Market snapshot - 2024-2031
Global Market Size
Largest Segment
On-Premise
Fastest Growth
On-Premise
Growth Rate
17.8% CAGR
Global Unified Communications Market 2022-2030 ($ Bn)
Country Share for Europe Region- 2022 (%)
Global Unified Communications Market Size By Product 2022-2030 ($ Bn)
Global Unified Communications Market Size By Product 2022-2030 (%)
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Global Unified Communications Market Segmental Analysis
Global Unified Communications Market is segmented on the basis of product, organization size, and region. By product, the market is segmented into hosted and on-premise. By organization size, the market is segmented into SMEs and large enterprises. By region, the market is segmented into North America, Europe, Asia Pacific, Middle East and Africa, and Latin America.
Global Unified Communications Market Analysis By Product
The on-premise segment currently dominates the global Unified Communications market, accounting for approximately 46.80% of the total share in 2022. However, this dominance is expected to decline in the coming years as sales of the latest on-premise UC licenses and systems are projected to decrease due to the challenges and complexities involved in operating a modern full-stack UC platform. For instance, session border controllers and firewalls must be set up to access remote users, which can pose a significant barrier to adoption for many businesses.
On the other hand, the hosted UC segment is expected to experience the highest CAGR of more than 20.4% during the forecast period. This growth can be attributed to the lower total ownership costs, capital expenditure, and operating expenses associated with hosted UC solutions. Many businesses are transitioning to hosted UC solutions to scale up their storage capacity due to the predictable and straightforward operating cost model. Hosted UC solutions provide a single UC platform that can deliver communication and collaboration solutions across numerous channels.
Global Unified Communications Market Analysis By Organization Size
Large enterprises accounted for the highest market share in 2022 due to their focus on corporate network performance and integration with emerging technologies like SD-WAN. Service providers are enhancing unified services as a service solution for multi-regional and multinational enterprises, offering features like business process integration and centralized provisioning and service management. Large enterprises' international presence and expansion contribute to the demand for secure and instant unified communication solutions.
The SMEs (small and medium enterprises) organization size segment is expected to expand at the highest CAGR. SMEs utilize unified communications services to reduce capital and operational expenses associated with deploying independent solutions. Vendors have redirected their focus toward SMBs, previously untapped due to limited awareness about UC benefits and high on-premise equipment costs. Cloud-based services, such as hosted CRM solutions, Skype for Business, and Office 365, are widely adopted by SMEs due to their subscription-based model and cost-effectiveness. These cloud services provide SMEs with access to the latest technology at a lower ownership cost.
Global Unified Communications Market Size By Product 2022(%), 2023 (%)
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Global Unified Communications Market Regional Insights
In 2022, Europe dominated the global Unified Communications market. This can be attributed to the increasing use of Bring Your Own Device (BYOD) services and the need to achieve operational and performance efficiency, which has led to the widespread adoption of Unified Communication systems across enterprise applications. This growing demand for UC solutions has provided numerous opportunities for vendors to establish their businesses in the region. For instance, in October 2022, Alcatel-Lucent Enterprise and Avaya announced a strategic partnership that will enable enterprises to innovate without the need for operationally disruptive technology replacement initiatives. Additionally, Alcatel-Lucent Enterprise and Talk soon formed a distribution collaboration in Germany, with Talk soon acting as a master broker under the broker model.
The Asia Pacific region is expected to exhibit the highest CAGR of around 21.7% from 2023 to 2030. This growth is expected to be driven by the growing trend toward mobilization of enterprises, as well as increasing investments in high-speed data networks in economies such as India and China. Several sectors such as Banking & Financial Services (BFS), Business Process Outsourcing (BPO), government, telecom, logistics, and hospitality have already turned to Unified Communications to enable efficient services. For instance, the Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has launched the MyGovUC services, which solely focus on Unified Communications and collaboration services for the public sector.
Global Unified Communications Market Size By Geography, 2022-2030, 2024-2031
- Largest
- Fastest
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Global Unified Communications Market Dynamics
Global Unified Communications Market Drivers
Increasing Demand for Remote Work
- The COVID-19 pandemic has accelerated the adoption of remote work practices worldwide. As organizations embrace remote and hybrid work models, the need for efficient communication and collaboration tools has grown significantly. UC solutions provide the necessary infrastructure for remote teams to connect and collaborate effectively, driving the demand for UC technologies. For example, Companies like Zoom, Microsoft Teams, and Slack experienced a surge in users during the pandemic as businesses sought reliable and feature-rich UC platforms to support remote work.
Growing Mobile Workforce
- With the proliferation of smartphones and tablets, the workforce has become increasingly mobile. Employees expect to have access to communication and collaboration tools on their mobile devices while on the go. UC solutions that offer seamless integration and compatibility across various mobile platforms and devices are in high demand to cater to the needs of the mobile workforce. For example, Mobile-first UC applications such as Cisco Jabber and Avaya Equinox provide employees with the flexibility to communicate and collaborate from their smartphones, ensuring productivity and connectivity regardless of their location.
Global Unified Communications Market Restraints
Security and Privacy Concerns
- As unified communications involve the integration of multiple communication channels and platforms, there is an inherent risk of security breaches and data privacy issues. Enterprises are cautious about adopting UC solutions due to concerns about unauthorized access, data leaks, and regulatory compliance. For example, In 2020, Zoom faced scrutiny over security vulnerabilities and privacy concerns, which led to the company implementing several security measures and updates to address these issues.
Infrastructure Limitations
- Implementing UC solutions often requires robust and reliable network infrastructure, including sufficient bandwidth, low latency, and high-speed connectivity. Organizations with outdated or insufficient infrastructure may face challenges in deploying and maintaining UC systems effectively. For example, Companies operating in remote areas with limited internet connectivity may struggle to implement UC solutions due to infrastructure limitations, hindering their ability to take full advantage of unified communications.
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Global Unified Communications Market Competitive Landscape
The Global Unified Communications Market is highly dynamic and characterized by the presence of numerous vendors offering a wide range of products and services. Some of the key players in the market were actively involved in developing and offering unified communications solutions, including voice and telephony services, video conferencing, instant messaging, presence management, and collaboration tools. They competed based on factors such as product features, pricing, scalability, security, reliability, and customer support. In addition to these major players, there were also several smaller companies and startups that focused on specific niches within the unified communications market. These niche players often offered specialized solutions or catered to specific industry verticals.
Top Player’s Company Profiles in Global Unified Communications Market
- Microsoft Corporation (US)
- Cisco Systems, Inc. (US)
- Avaya Holdings Corp. (US)
- Mitel Networks Corporation (Canada)
- Unify GmbH & Co. KG (Germany)
- NEC Corporation (Japan)
- Alcatel-Lucent Enterprise (France)
- Huawei Technologies Co., Ltd. (China)
- Ribbon Communications Inc. (US)
- ALE International (US)
- RingCentral, Inc. (US)
- IBM Corporation (US)
- BroadSoft, Inc. (US)
- BT Group plc (UK)
- 8x8, Inc. (US)
- ShoreTel, Inc. (US)
- Fuze, Inc. (US)
- West Corporation (US)
- Star2Star Communications (US)
- Intrado Corporation (US)
Global Unified Communications Market Recent Developments
- In February 2023, Zoho Corporation launched a new Unified Communications and Collaboration (UC&C) platform called Trident to facilitate digital adoption across businesses. The platform integrates Zoho Cliq and Zoho Meeting apps to enhance communication capabilities and improve collaboration among teams.
- In July 2022, Microsoft Teams introduced new features in its communication channels, including the ability to connect with external stakeholders and dynamic caller ID for call agents. These features are designed to enhance the platform's communication capabilities and improve user experience.
- In April 2022, Zoom announced the launch of a new digital canvas called Zoom Whiteboard. The platform offers a unified solution for connection and collaboration throughout its platform and includes features such as Zoom Events, unified communications, Zoom Contact Center, Zoom Developer Platform, and Zoom IQ for Sales. These features are designed to cater to the needs of a hybrid workforce and enhance collaboration and communication across teams.
- In April 2022, 8X8, Inc. announced a collaboration with Genesys to integrate Unified Communication through 8x8 Work and Genesys Cloud CX. By combining contact centers and UC, the companies aim to offer improved employee and customer satisfaction.
Global Unified Communications Key Market Trends
- Integration of Artificial Intelligence (AI): The integration of AI technologies such as natural language processing (NLP) and machine learning (ML) is transforming UC systems. AI-powered chatbots, speech recognition, and language translation capabilities enhance communication experiences, automate processes, and provide real-time insights for improved decision-making. For example, Microsoft Teams incorporates AI capabilities to transcribe and translate conversations, automate meeting scheduling, and provide intelligent suggestions during conversations.
- Cloud-based Unified Communications: The adoption of cloud-based UC solutions is on the rise due to their scalability, flexibility, and cost-effectiveness. Cloud-based UC eliminates the need for on-premises infrastructure and provides centralized management, seamless upgrades, and access to a wide range of communication features. For example, RingCentral is a leading provider of cloud-based UC solutions that offer unified messaging, video conferencing, and team collaboration tools, enabling organizations to streamline their communication infrastructure and reduce operational costs.
Global Unified Communications Market SkyQuest Analysis
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
According to our Global Unified Communications Market analysis, the market is experiencing significant growth and is poised to expand at a substantial rate in the coming years. The market analysis indicates that the increasing adoption of cloud-based solutions, advancements in communication technologies, and the need for enhanced collaboration and productivity in organizations are driving the demand for unified communications solutions across various industries. Additionally, the rising trend of remote working and the growing popularity of mobile devices are further fueling market growth. Overall, the market analysis highlights the immense potential of the global unified communications market and emphasizes the need for businesses to adopt these solutions to optimize their communication and collaboration strategies.
| Report Metric | Details |
|---|---|
| Market size value in 2023 | USD 98.40 billion |
| Market size value in 2031 | USD 429.84 billion |
| Growth Rate | 17.8% |
| Forecast period | 2024-2031 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
|
| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
|
| Customization scope | Free report customization with purchase. Customization includes:-
|
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Table Of Content
Executive Summary
Market overview
- Exhibit: Executive Summary – Chart on Market Overview
- Exhibit: Executive Summary – Data Table on Market Overview
- Exhibit: Executive Summary – Chart on Global Unified Communications Market Characteristics
- Exhibit: Executive Summary – Chart on Market by Geography
- Exhibit: Executive Summary – Chart on Market Segmentation
- Exhibit: Executive Summary – Chart on Incremental Growth
- Exhibit: Executive Summary – Data Table on Incremental Growth
- Exhibit: Executive Summary – Chart on Vendor Market Positioning
Parent Market Analysis
Market overview
Market size
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- SWOT Analysis
KEY MARKET INSIGHTS
- Technology Analysis
- (Exhibit: Data Table: Name of technology and details)
- Pricing Analysis
- (Exhibit: Data Table: Name of technology and pricing details)
- Supply Chain Analysis
- (Exhibit: Detailed Supply Chain Presentation)
- Value Chain Analysis
- (Exhibit: Detailed Value Chain Presentation)
- Ecosystem Of the Market
- Exhibit: Parent Market Ecosystem Market Analysis
- Exhibit: Market Characteristics of Parent Market
- IP Analysis
- (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
- Trade Analysis
- (Exhibit: Data Table: Import and Export data details)
- Startup Analysis
- (Exhibit: Data Table: Emerging startups details)
- Raw Material Analysis
- (Exhibit: Data Table: Mapping of key raw materials)
- Innovation Matrix
- (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
- Pipeline product Analysis
- (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
- Macroeconomic Indicators
COVID IMPACT
- Introduction
- Impact On Economy—scenario Assessment
- Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
- Revised Market Size
- Exhibit: Data Table on Global Unified Communications Market size and forecast 2021-2027 ($ million)
- Impact Of COVID On Key Segments
- Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
- COVID Strategies By Company
- Exhibit: Analysis on key strategies adopted by companies
MARKET DYNAMICS & OUTLOOK
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- Regulatory Landscape
- Exhibit: Data Table on regulation from different region
- SWOT Analysis
- Porters Analysis
- Competitive rivalry
- Exhibit: Competitive rivalry Impact of key factors, 2021
- Threat of substitute products
- Exhibit: Threat of Substitute Products Impact of key factors, 2021
- Bargaining power of buyers
- Exhibit: buyers bargaining power Impact of key factors, 2021
- Threat of new entrants
- Exhibit: Threat of new entrants Impact of key factors, 2021
- Bargaining power of suppliers
- Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
- Competitive rivalry
- Skyquest special insights on future disruptions
- Political Impact
- Economic impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Market Size by Region
- Chart on Market share by geography 2021-2027 (%)
- Data Table on Market share by geography 2021-2027(%)
- North America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- USA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Canada
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Europe
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Germany
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Spain
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- France
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- UK
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Europe
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Asia Pacific
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- China
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- India
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Japan
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Korea
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Asia Pacific
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Latin America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Brazil
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of South America
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Middle East & Africa (MEA)
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- GCC Countries
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Africa
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of MEA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
KEY COMPANY PROFILES
- Competitive Landscape
- Total number of companies covered
- Exhibit: companies covered in the report, 2021
- Top companies market positioning
- Exhibit: company positioning matrix, 2021
- Top companies market Share
- Exhibit: Pie chart analysis on company market share, 2021(%)
- Total number of companies covered
Methodology
For the Global Unified Communications Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Global Unified Communications Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Global Unified Communications Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Global Unified Communications Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
Global Unified Communications Market Report Snapshots
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