USD 24.4 billion
Global Knowledge Management Software Market Size, Share, Growth Analysis, By Type(Mobile – Android Native, Mobile – iOS Native), By Deployment Type(Cloud based, Hybrid), By Enterprise Size(Small & Medium Enterprises, Large Enterprises), By End-user(BFSI, Government & Defense) - Industry Forecast 2024-2031
Report ID:
SQMIG45E2163 |
Region:
Global |
Published Date: February, 2024
Pages:
165
|
Tables:
119 |
Figures:
77
Global Knowledge Management Software Market Insights
Knowledge Management Software Market size was valued at USD 24.4 billion in 2019 and is poised to grow from USD 27.45 billion in 2023 to USD 62.61 billion by 2031, growing at a CAGR of 12.5% in the forecast period (2024-2031).
A subset of corporate content management software is called knowledge management software. It is commonly referred to as KM software and typically includes a wide variety of software that focuses on the way information is stored, gathered, and retrieved. IT enables a wide variety of operations around documents and files to optimize access and flow of information within an organization. Knowledge management software is compatible with multiple file types like documents, presentations, audio-video files, etc. to enable all these operations. Enterprises leverage the software to create a centralized repository of information that traditionally existed in silos. The primary function of the software is to store, retrieve, and share information across the organization in a convenient, safe, and reliable manner.
One of the key factors fueling the growth of the knowledge management software market is the rising demand for customer retention and satisfaction on a global scale. The market's expansion is accelerated by the increase in the usage of knowledge management software for the development, recognition, collection and organized dissemination of enormous amounts of information, as well as for solutions that are quick and easy to access.
Additionally, the knowledge management software market is positively impacted by the growth of end-use industries, an increase in investments, rapid digitization, and rising need for content management. Additionally, profitable potential for market participants is expanded by software technology developments during the projection period.
US Knowledge Management Software Market is poised to grow at a sustainable CAGR for the next forcast year.
Market snapshot - 2024-2031
Global Market Size
Largest Segment
Large Enterprises
Fastest Growth
Large Enterprises
Growth Rate
12.5% CAGR
Global Knowledge Management Software Market 2022-2028 ($ Bn)
Country Share for North America Region- 2021 (%)
Global Knowledge Management Software Market Size By Enterprise Size 2022-2028 ($ Bn)
Global Knowledge Management Software Market Size By Enterprise Size 2022-2028 (%)
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Global Knowledge Management Software Market Segmental Analysis
The global knowledge management software market is segmented based on type, deployment type, enterprise size, end-user and region. Based on type, the market is categorized into mobile – android native, mobile – Ios native, and other. Based on deployment type, the market is categorized into cloud based, hybrid and on-premise.
Based on enterprise size, the market is categorized into Small & Medium Enterprises and Large Enterprises. Based on end-user, it is categorized into government & defense, manufacturing, BFSI, pharmaceuticals and others. Based on region, knowledge management software market is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.
Knowledge Management Software Market Analysis by Deployment Type
On the basis of deployment type, the cloud-based segment is expected to lead the global knowledge management software market over the forecast period. Due to the growing importance of customer satisfaction and retention, the cloud-based category is anticipated to account for a sizable portion of the market in the years to come. Customers may administer apps that are accessed via the Internet, share data and information, and more thanks to cloud-based technology. Due to the rising demand for employee productivity and operational efficiency, the on-premise sector commands a sizable portion of the market.
Knowledge Management Software Market Analysis by Enterprise Size
On the basis of enterprise size, the large enterprise segment is expected to lead the global knowledge management software market over the forecast period. Because it enables clients to monitor the progress and work of their staff, the large enterprises category is expected to grow at a significant CAGR during the projection period. Additionally, the software delivers real-time data information about corporate strategy and aids in improved decision-making. The programme is widely used by major firms because it enables businesses to make efficient use of their resources and develop a methodical approach to organizing, retrieving, and sharing information among personnel. Thus, it is anticipated that the large organizations sector would account for a sizable portion of the market.
Global Knowledge Management Software Market By Enterprise Size, 2021 (%), 2023 (%)
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Global Knowledge Management Software Market Regional Insights
Based on the region, North America currently dominates the global knowledge management software market. In terms of value, North America dominated the knowledge management software market in 2022. Due to its strong infrastructure and rapid adoption of new technology, North America is projected to hold a substantial market share. Because of the expanding demand across numerous industries and the widespread acceptance of different management software, North America leads the knowledge management software market. A strong infrastructure that supports new technology adoption and a high propensity to learn new technologies are driving growth in the regional market. On the other hand, because of the region's tremendous economic growth, Asia-Pacific is predicted to have the highest growth from 2023 to 2030.
Global Knowledge Management Software Market By Geography, 2022-2028, 2024-2031
- Largest
- Fastest
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Global Knowledge Management Software Market Dynamics
Knowledge Management Software Market Drivers
Increasing need for customer satisfaction and retention
- One of the most effective competences in businesses that help them shift their settings to customer-centric environments is the use of customer-oriented business practices. Through knowledge management, businesses can improve their relationships with their key clients, resulting in devoted clients and a competitive advantage.
- To come up with fresh ideas and provide improved and new services, organizations can employ knowledge management and expertise gained from customer relationship management (CRM). Customer knowledge, which is a crucial element of the connection among knowledge management practices and customer relationship management (CRM), could help businesses tailor their goods and services as well as their entire relationship with customers to increase customer satisfaction and, ultimately, financial profitability. A comprehensive knowledge management system can also greatly assist a business.
Knowledge Management Software Market Restraints
Small organizations' lack of awareness and operational challenges:
- Small businesses frequently find it challenging to think about making a sizable financial commitment in a sector they do not believe to be a vital component of their operations. They are positive, nonetheless, about the future potential of ICT. Knowledge management is not regarded as a need or even a top business objective in SMEs. SMEs struggle to develop their company value and cannot afford to invest in information technology or knowledge management. Operational difficulties with the programme are a significant element hindering the market growth for knowledge management software.
- Operational challenges associated with software are challenging the knowledge management software market's growth. Knowledge management software requires critical features to fulfil the needs of organizations. Fast support solutions and reduced service volume can pose a challenge for vendors offering a particular solution, as organizations depend on personalized customer service interactions. Vendors provide customized software based on the requirements of different applications. Hence, operational challenges affect the calibration process. Such challenges will negatively impact market growth during the forecast period.
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Global Knowledge Management Software Market Competitive Landscape
The market for knowledge management software is highly fragmented, and suppliers are utilizing growth tactics to get an advantage over rivals. These methods include concentrating on technology advancements to deliver a cost-effective product range. Latest acquisitions and mergers among the major players have been an approach used by corporate organizations to expand their consumer base.
Knowledge Management Software Market Top Players Company Profiles
- Freshworks Inc.
- Atlassian Corporation Plc
- Bloomfire
- ComAround
- Guru Technologies
- HCL Technologies
- Igloo Software
- KMS Lighthouse
- KnowledgeOwl
- Lucidea
- MangoApps
- Microsoft
- M-Files
- ProProfs
- RightAnswers
- Salesforce
- SAP
- SAS Institute
- ServiceNow
- Spoke
Knowledge Management Software Market Recent Developments
- In June 2021, Panviva Pty Ltd, the cloud-based knowledge management application, was purchased by Upland Software, Inc.
- Upland has increased its market share in knowledge management with the acquisition of Panviva, providing customers with a fresh solution to boost contact center productivity in regulated sectors including utilities, healthcare, and financial services.
Global Knowledge Management Software Key Market Trends
- Increase in technological development: Knowledge management procedures have a potential to be gradually integrated thanks to the development and eventual growth of information systems.
- Use of Interconnected Digital Technologies: Data mining, analytics, data visualization, and storage are all made possible by digital technologies. Through interconnected digital technologies, the value created by such technology is enhanced and distributed to businesses and customers. In addition, digital technology advances in knowledge management investigate how emerging and novel digital technologies might support knowledge management operations inside and outside of enterprises.
Global Knowledge Management Software Market SkyQuest Analysis
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates and Analyzes the Data collected by means of Primary Exploratory Research backed by the robust Secondary Desk research.
According to the global knowledge management software market report analysis, the market is currently led by countries in the North America, due to the strong infrastructure and rapid adoption of new technology in this region. Along with this, the large enterprise segment is projected to lead the market over the forecast period because it enables clients to easily monitor the progress and work of their staff.
| Report Metric | Details |
|---|---|
| Market size value in 2023 | USD 24.4 billion |
| Market size value in 2031 | USD 62.61 billion |
| Growth Rate | 12.5% |
| Forecast period | 2024-2031 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
|
| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
|
| Customization scope | Free report customization with purchase. Customization includes:-
|
| Historical Year | 2019 |
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Table Of Content
Executive Summary
Market overview
- Exhibit: Executive Summary – Chart on Market Overview
- Exhibit: Executive Summary – Data Table on Market Overview
- Exhibit: Executive Summary – Chart on Global Knowledge Management Software Market Characteristics
- Exhibit: Executive Summary – Chart on Market by Geography
- Exhibit: Executive Summary – Chart on Market Segmentation
- Exhibit: Executive Summary – Chart on Incremental Growth
- Exhibit: Executive Summary – Data Table on Incremental Growth
- Exhibit: Executive Summary – Chart on Vendor Market Positioning
Parent Market Analysis
Market overview
Market size
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- SWOT Analysis
KEY MARKET INSIGHTS
- Technology Analysis
- (Exhibit: Data Table: Name of technology and details)
- Pricing Analysis
- (Exhibit: Data Table: Name of technology and pricing details)
- Supply Chain Analysis
- (Exhibit: Detailed Supply Chain Presentation)
- Value Chain Analysis
- (Exhibit: Detailed Value Chain Presentation)
- Ecosystem Of the Market
- Exhibit: Parent Market Ecosystem Market Analysis
- Exhibit: Market Characteristics of Parent Market
- IP Analysis
- (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
- Trade Analysis
- (Exhibit: Data Table: Import and Export data details)
- Startup Analysis
- (Exhibit: Data Table: Emerging startups details)
- Raw Material Analysis
- (Exhibit: Data Table: Mapping of key raw materials)
- Innovation Matrix
- (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
- Pipeline product Analysis
- (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
- Macroeconomic Indicators
COVID IMPACT
- Introduction
- Impact On Economy—scenario Assessment
- Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
- Revised Market Size
- Exhibit: Data Table on Global Knowledge Management Software Market size and forecast 2021-2027 ($ million)
- Impact Of COVID On Key Segments
- Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
- COVID Strategies By Company
- Exhibit: Analysis on key strategies adopted by companies
MARKET DYNAMICS & OUTLOOK
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- Regulatory Landscape
- Exhibit: Data Table on regulation from different region
- SWOT Analysis
- Porters Analysis
- Competitive rivalry
- Exhibit: Competitive rivalry Impact of key factors, 2021
- Threat of substitute products
- Exhibit: Threat of Substitute Products Impact of key factors, 2021
- Bargaining power of buyers
- Exhibit: buyers bargaining power Impact of key factors, 2021
- Threat of new entrants
- Exhibit: Threat of new entrants Impact of key factors, 2021
- Bargaining power of suppliers
- Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
- Competitive rivalry
- Skyquest special insights on future disruptions
- Political Impact
- Economic impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Market Size by Region
- Chart on Market share by geography 2021-2027 (%)
- Data Table on Market share by geography 2021-2027(%)
- North America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- USA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Canada
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Europe
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Germany
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Spain
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- France
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- UK
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Europe
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Asia Pacific
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- China
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- India
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Japan
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Korea
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Asia Pacific
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Latin America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Brazil
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of South America
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Middle East & Africa (MEA)
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- GCC Countries
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Africa
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of MEA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
KEY COMPANY PROFILES
- Competitive Landscape
- Total number of companies covered
- Exhibit: companies covered in the report, 2021
- Top companies market positioning
- Exhibit: company positioning matrix, 2021
- Top companies market Share
- Exhibit: Pie chart analysis on company market share, 2021(%)
- Total number of companies covered
Methodology
For the Global Knowledge Management Software Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Global Knowledge Management Software Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Global Knowledge Management Software Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Global Knowledge Management Software Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
Global Knowledge Management Software Market Report Snapshots
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