Interactive Kiosk Market Size, Share, Growth Analysis, By Type(Self-Service Kiosks, Retail Kiosks, Financial Service Kiosks, Ticketing Kiosks), By Industry Vertical(Retail, Healthcare, Banking, Financial Services), By Technology(Touch-Based Kiosks, Gesture-Based Kiosks, Voice Recognition Kiosks, Biometric-Enabled Kiosks), By Region - Industry Forecast 2024-2031


Report ID: SQMIG20D2187 | Region: Global | Published Date: February, 2024
Pages: 157 |Tables: 103 |Figures: 76

Interactive Kiosk Market Insights

Global Interactive Kiosk Market size was valued at USD 30.47 billion in 2022 and is poised to grow from USD 32.63 billion in 2023 to USD 56.49 billion by 2031, growing at a CAGR of 7.1% in the forecast period (2024-2031).

In recent years, the global Interactive Kiosk market has been changing demands for self-service options in sectors such as retail, healthcare, finance, and transportation. The access to information, making transactions, and interacting with services offered by kiosks make convenient and efficient ways for customers. However, interactive kiosks often handle sensitive information that raise concerns related to security and privacy.

Additionally, the integration of advanced technologies in interactive kiosks that include features such as touchscreens, biometric authentication, NFC (Near Field Communication), and AI-powered interfaces enhance user experience and provide businesses with valuable data insights. The market has also witnessed a shift towards the development of more compact and aesthetically pleasing kiosk designs, making them suitable for a wider range of environments.

Market Snapshot - 2024-2031

Global Market Size

USD 30.47 billion

Largest Segment

Self-Service Kiosks

Fastest Growth

Retail Kiosks

Growth Rate

7.1% CAGR

Global Interactive Kiosk Market ($ Bn)
Country Share for North America Region (%)

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Interactive Kiosk Market Segmental Analysis

The global interactive kiosk market is segmented into four major segments i.e. by type of kiosk, industry vertical, technology, and region. Based on type, it is divided into self-service kiosks, retail kiosks, financial service kiosks, ticketing kiosks, information kiosks, and others. Based on industry vertical, it is bifurcated into retail, healthcare, banking, financial services, and insurance (BFSI), transportation, hospitality, government, entertainment, and others. Based on technology it is segregated into touch-based kiosks, gesture-based kiosks, voice recognition kiosks, biometric-enabled kiosks, near field communication (NFC), and others. Based on region, the market is segmented into North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.

Analysis by Type

As various industries, such as retail, healthcare, and hospitality are heading towards automation and self-service, suggests that self-service kiosks may continue to dominate the market. Moreover, it offers convenience, efficiency, and cost savings for businesses and is increasingly embraced by consumers for tasks like self-checkout and information retrieval.

Interactive retail kiosks could experience significant expansion due to the growth of e-commerce and changing consumer behaviors. Kiosks facilitate seamless shopping experiences, allowing customers to browse products, access additional information, and make purchases in physical locations. The integration of technologies like augmented reality (AR) for virtual try-ons and product customization may contribute to the rapid growth of interactive retail kiosks.

Analysis by Distribution Channel

The kiosks offer various functionalities, including self-checkout, product information, and interactive displays, contributing to an enhanced shopping experience and aiding the retail sector to continue dominating the interactive kiosk market. The demand for efficient and personalized customer interactions could drive the continued dominance of interactive kiosks in the retail space.

The use of kiosk for patient check-ins, wayfinding, appointment scheduling, and accessing medical information can lead the healthcare industry to significant growth in the adoption of interactive kiosks. The need for streamlined processes, reduced waiting times, and improved patient engagement could fuel the rapid adoption of interactive kiosks in healthcare settings.

Global Interactive Kiosk Market By Type of Kiosk, 2023 (%)

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Interactive Kiosk Market Regional Insights

Due to the mature technological landscape, high consumer adoption of self-service solutions, and a robust retail sector, North America, particularly the United States, has been a significant contributor to the interactive kiosk market. Moreover, the presence of key market players, a tech-savvy consumer base, and huge demand for interactive kiosks in sectors such as healthcare, transportation, and hospitality further contributes to North America's dominance.

Due to rapid urbanization, increasing disposable income, and a rising trend toward automation in countries such as China, Japan, South Korea, and India, the Asia-Pacific region is expected to be the fastest-growing market for interactive kiosks. The region is a promising market for interactive kiosks due to the growing retail sectors, expanding healthcare infrastructure, and a focus on technological innovation.

Global Interactive Kiosk Market By Region, 2024-2031
  • Largest
  • Fastest

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Interactive Kiosk Market Dynamics

Drivers

Increasing Demand for Seamless and Efficient Customer Interactions

  • The increasing demand for seamless and efficient customer interactions across various industries, including retail, healthcare, and hospitality, has been a primary driver. Interactive kiosks offer a user-friendly interface for tasks such as self-checkout, information retrieval, and ticketing, enhancing overall customer experience. Moreover, the ongoing advancements in technology, such as touchscreens, biometrics, and AI-powered interfaces, play a crucial role in expanding the capabilities and appeal of interactive kiosks.

Restraints

High concern Around Security and Privacy

  • One of the main market restraints is the concern around security and privacy, particularly in instances where interactive kiosks handle sensitive user information. As these kiosks become integral to various sectors, including finance and healthcare, addressing security vulnerabilities becomes paramount to gaining and maintaining user trust. Additionally, the initial implementation costs and ongoing maintenance expenses associated with interactive kiosk deployment pose a barrier, especially for small and medium-sized enterprises (SMEs).

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Interactive Kiosk Market Competitive Landscape

The competitive environment of the Interactive kiosk market is dynamic and characterized by the presence of established industry players and a growing number of emerging vendors. Established companies leverage their technological expertise and extensive distribution networks to maintain a competitive edge. Moreover, a focus on research and development is a common strategy to introduce innovative features, enhancing the functionality and user experience of interactive kiosks. This competitive environment fosters continuous advancements in technology, contributing to the evolution of interactive kiosk offerings.

Top Player’s Company Profiles

  • NCR Corporation
  • Glory Global Solutions
  • Frank Mayer and Associates
  • Source Technologies
  • Meridian Kiosks
  • Embross
  • REDYREF
  • Touch Screen Solutions
  • Advantech Co., Ltd.
  • Advanced Kiosks
  • Lilitab, LLC
  • Hyosung TNS
  • HT Kiosk
  • PBT Industrial
  • Evoke Creative
  • VeriFone
  • RedyRef Interactive Kiosks

Recent Developments

  • In December 2023, Redyref Interactive Kiosks, a provider of interactive kiosk software and services, has acquired Livewire Digital, a kiosk software provider. This strategic partnership represents a significant milestone for both companies, reinforcing their commitment to delivering cutting-edge customer engagement solutions across diverse industries.

     

  • In November 2023, Seoul has deployed multilingual interactive translation kiosks. These kiosks utilise AI-powered translation engine and digital technology that converts audio to text. This service has been developed in collaboration with tourism startup Flitto to enable international tourists to converse with Korean guides in native languages.

  • In August 2023, Diebold Nixdorf (OTC: DBDQQ) received confirmation of the approval for new shares to be relisted on the New York Stock Exchange (NYSE). Shareholders are expected to be able to trade the newly issued common stock starting August 14 at the market open, using the symbol "DBD." Concurrently, Diebold Nixdorf has disclosed its financial results for the second quarter of 2023.

Interactive Kiosk Key Market Trends

Rising Integration of Advanced Technologies

  • The integration of advanced technologies to enhance user experiences. Touchless interfaces, powered by gesture recognition and voice commands, are gaining traction, driven by the increased emphasis on hygiene and the demand for more intuitive interactions. Another emerging trend is the deployment of interactive kiosks with artificial intelligence (AI) capabilities, allowing for personalized and context-aware user interactions.

Interactive Kiosk Market SkyQuest Analysis

SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.

Global interactive kiosk market analysis reveals a dynamic marketplace with a number of standout trends and difficulties. The market is propelled by increasing demand for seamless customer interactions, leveraging technological advancements like touchscreens and AI. However, concerns around security and initial implementation costs act as restraints. Product type analysis reveals a diverse landscape, including information kiosks, retail kiosks, and self-service kiosks. Regionally, North America dominates, driven by technological maturity. Key market trends include the integration of touchless interfaces, compact and visually appealing designs, and the rising significance of cloud-based solutions for remote management and operational efficiency.

Report Metric Details
Market size value in 2023 USD 30.47 billion
Market size value in 2031 USD 56.49 billion
Growth Rate 7.1%
Forecast period 2024-2031
Forecast Unit (Value) USD Billion
Segments covered
  • Type
    • Self-Service Kiosks, Retail Kiosks, Financial Service Kiosks, Ticketing Kiosks, Information Kiosks, and Others
  • Industry Vertical
    • Retail, Healthcare, Banking, Financial Services, and Insurance (BFSI), Transportation, Hospitality, Government, Entertainment, and Others
  • Technology
    • Touch-Based Kiosks, Gesture-Based Kiosks, Voice Recognition Kiosks, Biometric-Enabled Kiosks, Near Field Communication (NFC), and Others
Regions covered North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA)
Companies covered
  • NCR Corporation
  • Glory Global Solutions
  • Frank Mayer and Associates
  • Source Technologies
  • Meridian Kiosks
  • Embross
  • REDYREF
  • Touch Screen Solutions
  • Advantech Co., Ltd.
  • Advanced Kiosks
  • Lilitab, LLC
  • Hyosung TNS
  • HT Kiosk
  • PBT Industrial
  • Evoke Creative
  • VeriFone
  • RedyRef Interactive Kiosks
Customization scope

Free report customization with purchase. Customization includes:-

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  • Company profile
  • Market dynamics & outlook
  • Region

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Table Of Content

Executive Summary

Market overview

  • Exhibit: Executive Summary – Chart on Market Overview
  • Exhibit: Executive Summary – Data Table on Market Overview
  • Exhibit: Executive Summary – Chart on Interactive Kiosk Market Characteristics
  • Exhibit: Executive Summary – Chart on Market by Geography
  • Exhibit: Executive Summary – Chart on Market Segmentation
  • Exhibit: Executive Summary – Chart on Incremental Growth
  • Exhibit: Executive Summary – Data Table on Incremental Growth
  • Exhibit: Executive Summary – Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy—scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Interactive Kiosk Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
      • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
      • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
      • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
      • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
      • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
      • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
      • Exhibit: company positioning matrix, 2021
    • Top companies market Share
      • Exhibit: Pie chart analysis on company market share, 2021(%)

Methodology

For the Interactive Kiosk Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:

1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.

2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Interactive Kiosk Market.

3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.

4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.

Analyst Support

Customization Options

With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Interactive Kiosk Market:

Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.

Regional Analysis: Further analysis of the Interactive Kiosk Market for additional countries.

Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.

Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.

Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.

Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.

Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.

Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.

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FAQs

Interactive Kiosk Market size was valued at USD 30.47 billion in 2022 and is poised to grow from USD 32.63 billion in 2023 to USD 56.49 billion by 2031, growing at a CAGR of 7.1% in the forecast period (2024-2031).

The competitive environment of the Interactive kiosk market is dynamic and characterized by the presence of established industry players and a growing number of emerging vendors. Established companies leverage their technological expertise and extensive distribution networks to maintain a competitive edge. Moreover, a focus on research and development is a common strategy to introduce innovative features, enhancing the functionality and user experience of interactive kiosks. This competitive environment fosters continuous advancements in technology, contributing to the evolution of interactive kiosk offerings. 'NCR Corporation', 'Diebold Nixdorf', 'KIOSK Information Systems', 'Glory Solutions', 'Olea Kiosks', 'Frank Mayer and Associates', 'Source Technologies', 'Meridian Kiosks', 'Embross', 'REDYREF', 'Touch Screen Solutions', 'Advantech Co., Ltd.', 'Advanced Kiosks', 'Lilitab, LLC', 'Hyosung TNS', 'HT Kiosk', 'PBT Industrial', 'Evoke Creative', 'VeriFone', 'RedyRef Interactive Kiosks'

The increasing demand for seamless and efficient customer interactions across various industries, including retail, healthcare, and hospitality, has been a primary driver. Interactive kiosks offer a user-friendly interface for tasks such as self-checkout, information retrieval, and ticketing, enhancing overall customer experience. Moreover, the ongoing advancements in technology, such as touchscreens, biometrics, and AI-powered interfaces, play a crucial role in expanding the capabilities and appeal of interactive kiosks.

The integration of advanced technologies to enhance user experiences. Touchless interfaces, powered by gesture recognition and voice commands, are gaining traction, driven by the increased emphasis on hygiene and the demand for more intuitive interactions. Another emerging trend is the deployment of interactive kiosks with artificial intelligence (AI) capabilities, allowing for personalized and context-aware user interactions.

Due to the mature technological landscape, high consumer adoption of self-service solutions, and a robust retail sector, North America, particularly the United States, has been a significant contributor to the interactive kiosk market. Moreover, the presence of key market players, a tech-savvy consumer base, and huge demand for interactive kiosks in sectors such as healthcare, transportation, and hospitality further contributes to North America's dominance.

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