USD 7.8 billion
Report ID:
SQMIG45B2214 |
Region:
Global |
Published Date: May, 2025
Pages:
196
|Tables:
115
|Figures:
72
Global Document Management System Market size was valued at USD 7.8 billion in 2023 and is poised to grow from USD 8.85 billion in 2024 to USD 24.19 billion by 2032, growing at a CAGR of 13.4% during the forecast period (2025-2032).
The growing necessity of automating corporate operations, the benefits of digitizing content for companies, and the growing need to follow compliance regulations drive global document management system market growth. An advanced document management method can automate, combine data of companies, realize new experiences, and reduce expenditures.
Digital transformation is the driving force behind market development. Digital transformation utilizes digital technology to change from manual to automated processes. Most organizations are seeking document management solutions to digitize and enhance their business processes. The World Economic Forum quotes that USD 100 trillion will be added to the global economy with digital transformation in 2025. Additionally, by 2025, platform-driven interactions should enable about two-thirds of the USD 100 trillion at stake with digitalization. Some clients in a firm would require HIPAA or FINRA compliance for their records that they submit to the firm. Document management systems (DMS) must therefore incorporate features that go the extra mile to ensure that they meet all the applicable privacy legislation to protect the firm as well as the data of their clients. Noncompliance can lead to high penalties and legal issues, so it is highly necessary that companies stay up to date and compliant.
How AI is Revolutionizing OCR in Document Management Systems?
Optical character recognition (OCR) software, which digitizes documents into text files and permits searching for information, is part of most document management systems software. Reading the content, interpreting the message, and acting based on the information improve the technology using AI. An AI-powered Document Management System (DMS) can mechanize the processing of invoices by identifying and sending bills to the staff concerned automatically.
How Startups Are Enhancing Efficiency in Document Management?
Startups are leveraging cloud, automation, and artificial intelligence (AI) to transform the document management system (DMS) industry. Startups are making document processes more effective, secure, and collaborative. Startups are shaping the future of document management by automating contract processing, compliance, and data access across industries while solving industry-specific problems.
Market snapshot - 2025-2032
Global Market Size
USD 7.8 billion
Largest Segment
Software
Fastest Growth
Services
Growth Rate
13.4% CAGR
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Global Document Management System Market is segmented by Offering, Deployment Mode, Organization, Application and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into On-Premise, Cloud-Based and Hybrid. Based on Organization, the market is segmented into Small and Medium-Sized Enterprises and Large Enterprises. Based on Application, the market is segmented into BFSI, Government, Education, Healthcare, Corporate, Industrial Manufacturing, Retail and Other Applications. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.
As per the 2024 global document management system market analysis, the market is dominated by the software segment. Companies going digital to improve document storage and handling, simplify processes, and meet regulatory compliances are the major growth drivers. For example, Blackstone and Vista Equity Partners acquired Smartsheet for USD 8.4 billion in September 2024. Top organizations globally utilize Smartsheet's work management and collaboration software, reflecting the increasing demand for secure DMS solutions to boost productivity and automate processes.
The services sector, covering maintenance, integration, and consultancy, will also grow immensely. Professional services will be in greater demand to service the strong software adoption as companies will seek customized installations and continued support to get the most out of their document management activities.
Based on the 2024 global document management system market forecast, the market, especially for small and medium-sized businesses (SMEs), would be dominated by cloud deployment. This is due to the fact that cloud systems are scalable, cost-effective, and remotely accessible. An example is Microsoft SharePoint Online, which is included in the Microsoft 365 suite and provides SMEs with end-to-end document management capabilities, such as specialized sites and processes for document review and approval.
Whereas the on-premises solutions provide stronger protection and control, their expansion is predicted to be less speedy because they have greater initial investment and maintenance demands. However, highly regulated enterprises whose data protection and compliance rules are stern are anticipated to stick to on-premises installations, and this will help them remain competitive.
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The growing adoption of cloud-hosted solutions is one of the key drivers behind the swift growth of the document management system market in North America. The consumption of office paper declined in the past few years, primarily because of the widespread adoption of tablets, smartphones, and electronic signatures. Demand for DMS in the region will be driven by this trend, heightened awareness, and proactive steps by organizations and the government.
The United States document management system market is growing at a faster pace due to digital revolution, cloud adoption, and regulatory needs. Enterprises in every industry are spending big bucks on cloud-based and AI-based document solutions to enhance productivity, information security, and business flexibility. For example, the leader in HR document management system Aconso officially launched on the U.S. market in May 2024. Aconso handles over 1 billion HR records each year for over 6 million employees and serves over 600 HR departments across the globe, including industrial giants such as Siemens, Porsche, and Lufthansa. HR managers can prioritize strategic employee engagement due to its automation features, which streamline document preparation, storage, and compliance.
Usage of cloud-based DMS is increasing fast in Canada due to government-backed digitization initiatives. Document management systems powered by AI have been adopted by the Canadian Digital Service (CDS) to enhance public sector productivity. In 2024, OpenText Corporation, a global corporate information management leader, introduced OpenText Core Content, a cloud-based DMS powered by artificial intelligence that provides Canadian businesses with automated document handling and monitoring for compliance. To cut down on paperwork and enhance services to taxpayers, the Canadian Revenue Agency (CRA) is also modernizing tax documents.
The Asia-Pacific DMS market is growing the fastest, fueled by industry-wide digitalization efforts. Cloud-based adoption of DMS is being driven by the "Digital India" initiative, particularly in government organizations where AI-based solutions manage public data and reduce administrative workload. The Chennai-headquartered SaaS company Zoho Docs introduced Zoho WorkDrive in 2024, offering SMEs in the region integrated DMS solutions. Meanwhile, Japan's Ministry of Internal Affairs and Communications is leading the country's e-Government initiatives with a mandate that has agencies migrate from paper records to digital document workflow.
More industry automation and stricter data localization regulations are fueling expansion for China's DMS market. Companies are being pushed toward document process digitization by the "Made in China 2025" initiative. In 2024, Alibaba Cloud launched a blockchain-based DMS that provided the legal and banking industries with tamper-proof document authentication. Companies looking for automated document search and categorization are increasingly adopting Tencent Cloud's AI-based DMS. To ensure efficiency and transparency, the State Council of China is rolling out e-Government initiatives, which mandate agencies to digitize their administrative information.
With an emphasis on the combination of cloud computing and AI, South Korea's Digital New Deal bill is fueling the growth of DMS market. In 2024, the Korea Communications Commission (KCC) initiated a national "Paperless Government" policy, substituting paper-based records with document automation based on artificial intelligence. Samsung SDS, a global IT solution provider, launched Brightics AI Document Manager, a business-grade DMS that applies AI for automatic document classification. LG CNS is also incorporating blockchain technology into DMS for secure document verification in a bid to enhance compliance within the legal and financial industries.
GDPR regulations influence the DMS market in Europe and compel companies to implement secure, AI-powered document management platforms. Businesses are being compelled to implement cloud DMS systems for data exchange due to the European Commission's Digital Strategy, which is facilitating cross-border e-Government. SAP SE added AI-driven contract and invoice automation to its range of SAP Intelligent Document Processing tools in 2024. By providing paperless infrastructure funding, the European Investment Bank (EIB) is forcing companies to implement electronic document processes as a way to minimize administrative inefficiencies.
The UK DMS sector is thriving due to post-Brexit regulatory updates and companies are being forced to embrace digital documents for enhanced compliance. The UK government launched "Digital by Default 2.0" in 2024 in an effort to get companies to transition to cloud-based document handling. IBM UK launched Watson DMS AI, an AI-based contract management solution that automates document processing for financial and legal organizations. Canon UK launched cloud-based e-Signing solutions that allow businesses to cut down on paper documents and automate document approvals.
France's data sovereignty regulations and AI-based automation are driving the adoption of DMS at a faster pace. The French government's "France Num" initiative helps SMEs digitize their document processes. In 2024, Capgemini launched an AI-powered document automation service to assist companies with EU rule compliance. Another popular IT company, Atos, launched Quantum-Secured Cloud Storage, which provides secure document management solutions. The French Ministry of Justice also digitized court records, which lowered the number of pending cases and enhanced the efficiency of legal processes.
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Rising Digital Transformation Across Industries
Regulated Data Security and Compliance Requirements
High Initial Cost and Complex Integration
Data Breaches and Cybersecurity Threats
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The document management system market is extremely competitive, with established and emerging technology companies providing cutting-edge solutions. Companies emphasize cloud capability, security, and AI enablement to distinguish their products. The three key growth strategies are mergers, acquisitions, and strategic alliances. Blackstone and Vista Equity Partners acquired Smartsheet in 2024, for example, to bolster its presence in workflow automation.
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
As per SkyQuest analysis, the global document management system market outlook is changing sharply due to aspirations for digital transformation, higher expectations for compliance, and advancements in AI and cloud computing. Companies in various industries are employing DMS solutions for enhanced productivity, security, and compliance. Despite challenges such as great expenses and cybersecurity concerns, the sector is projected to grow due to the transition towards automated and cloud-based systems. Industry players are concentrating on innovation and strategic partnerships to beat their competitors as technology advances. The future of the market will largely be shaped by the demand for AI-powered, extremely secure, and integrated document management systems.
Report Metric | Details |
---|---|
Market size value in 2023 | USD 7.8 billion |
Market size value in 2032 | USD 24.19 billion |
Growth Rate | 13.4% |
Base year | 2024 |
Forecast period | 2025-2032 |
Forecast Unit (Value) | USD Billion |
Segments covered |
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Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
Companies covered |
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Table Of Content
Executive Summary
Market overview
Parent Market Analysis
Market overview
Market size
KEY MARKET INSIGHTS
COVID IMPACT
MARKET DYNAMICS & OUTLOOK
Market Size by Region
KEY COMPANY PROFILES
Methodology
For the Document Management System Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Document Management System Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
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Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Document Management System Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Document Management System Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
Global Document Management System (DMS) Market size was valued at USD 6.14 Billion in 2023 and is poised to grow from USD 7.16 Billion in 2024 to USD 24.46 Billion by 2032, growing at a CAGR of 16.6% in the forecast period (2025-2032).
The document management system market is extremely competitive, with established and emerging technology companies providing cutting-edge solutions. Companies emphasize cloud capability, security, and AI enablement to distinguish their products. The three key growth strategies are mergers, acquisitions, and strategic alliances. Blackstone and Vista Equity Partners acquired Smartsheet in 2024, for example, to bolster its presence in workflow automation. 'Microsoft Corporation', 'IBM Corporation', 'OpenText Corporation', 'Oracle Corporation', 'Hyland Software', 'Box, Inc.', 'Google LLC', 'M-Files Inc.', 'DocuWare GmbH', 'Xerox Corporation', 'Zoho Corporation', 'Newgen Software Technologies Ltd.', 'Laserfiche', 'eFileCabinet', 'Everteam'
With the rising use of document management systems (DMS), companies across the globe are moving towards paperless operations. Companies opt for digital solutions for greater accessibility, easier collaboration, and compliance with regulations. This trend is seen prominently where effective handling of large papers is required, like healthcare, finance, and law.
Automation of AI-Driven Documents: Through aiding in the automation of classification, identification of important information, and smart search, AI-driven DMS solutions are revolutionizing document management. IBM and Microsoft are among the companies that have adopted AI-based automation in their DMS solutions. With this, businesses can enhance efficiency, reduce human error during document processing, and automate processes.
How is North America Leading Digital Transformation in Document Management?
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Report ID: SQMIG45B2214
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