
Report ID: SQMIG45B2214
Skyquest Technology's expert advisors have carried out comprehensive global market analysis on the document management system market, covering regional industry trends and market insights. Our team of analysts have conducted in-depth primary and secondary research to provide regional industry analysis and forecast of document management system market across North America, South America, Europe, Asia, the Middle East, and Africa.
The growing adoption of cloud-hosted solutions is one of the key drivers behind the swift growth of the document management system market in North America. The consumption of office paper declined in the past few years, primarily because of the widespread adoption of tablets, smartphones, and electronic signatures. Demand for DMS in the region will be driven by this trend, heightened awareness, and proactive steps by organizations and the government.
The United States document management system market is growing at a faster pace due to digital revolution, cloud adoption, and regulatory needs. Enterprises in every industry are spending big bucks on cloud-based and AI-based document solutions to enhance productivity, information security, and business flexibility. For example, the leader in HR document management system Aconso officially launched on the U.S. market in May 2024. Aconso handles over 1 billion HR records each year for over 6 million employees and serves over 600 HR departments across the globe, including industrial giants such as Siemens, Porsche, and Lufthansa. HR managers can prioritize strategic employee engagement due to its automation features, which streamline document preparation, storage, and compliance.
Usage of cloud-based DMS is increasing fast in Canada due to government-backed digitization initiatives. Document management systems powered by AI have been adopted by the Canadian Digital Service (CDS) to enhance public sector productivity. In 2024, OpenText Corporation, a global corporate information management leader, introduced OpenText Core Content, a cloud-based DMS powered by artificial intelligence that provides Canadian businesses with automated document handling and monitoring for compliance. To cut down on paperwork and enhance services to taxpayers, the Canadian Revenue Agency (CRA) is also modernizing tax documents.
The Asia-Pacific DMS market is growing the fastest, fueled by industry-wide digitalization efforts. Cloud-based adoption of DMS is being driven by the "Digital India" initiative, particularly in government organizations where AI-based solutions manage public data and reduce administrative workload. The Chennai-headquartered SaaS company Zoho Docs introduced Zoho WorkDrive in 2024, offering SMEs in the region integrated DMS solutions. Meanwhile, Japan's Ministry of Internal Affairs and Communications is leading the country's e-Government initiatives with a mandate that has agencies migrate from paper records to digital document workflow.
More industry automation and stricter data localization regulations are fueling expansion for China's DMS market. Companies are being pushed toward document process digitization by the "Made in China 2025" initiative. In 2024, Alibaba Cloud launched a blockchain-based DMS that provided the legal and banking industries with tamper-proof document authentication. Companies looking for automated document search and categorization are increasingly adopting Tencent Cloud's AI-based DMS. To ensure efficiency and transparency, the State Council of China is rolling out e-Government initiatives, which mandate agencies to digitize their administrative information.
With an emphasis on the combination of cloud computing and AI, South Korea's Digital New Deal bill is fueling the growth of DMS market. In 2024, the Korea Communications Commission (KCC) initiated a national "Paperless Government" policy, substituting paper-based records with document automation based on artificial intelligence. Samsung SDS, a global IT solution provider, launched Brightics AI Document Manager, a business-grade DMS that applies AI for automatic document classification. LG CNS is also incorporating blockchain technology into DMS for secure document verification in a bid to enhance compliance within the legal and financial industries.
GDPR regulations influence the DMS market in Europe and compel companies to implement secure, AI-powered document management platforms. Businesses are being compelled to implement cloud DMS systems for data exchange due to the European Commission's Digital Strategy, which is facilitating cross-border e-Government. SAP SE added AI-driven contract and invoice automation to its range of SAP Intelligent Document Processing tools in 2024. By providing paperless infrastructure funding, the European Investment Bank (EIB) is forcing companies to implement electronic document processes as a way to minimize administrative inefficiencies.
The UK DMS sector is thriving due to post-Brexit regulatory updates and companies are being forced to embrace digital documents for enhanced compliance. The UK government launched "Digital by Default 2.0" in 2024 in an effort to get companies to transition to cloud-based document handling. IBM UK launched Watson DMS AI, an AI-based contract management solution that automates document processing for financial and legal organizations. Canon UK launched cloud-based e-Signing solutions that allow businesses to cut down on paper documents and automate document approvals.
France's data sovereignty regulations and AI-based automation are driving the adoption of DMS at a faster pace. The French government's "France Num" initiative helps SMEs digitize their document processes. In 2024, Capgemini launched an AI-powered document automation service to assist companies with EU rule compliance. Another popular IT company, Atos, launched Quantum-Secured Cloud Storage, which provides secure document management solutions. The French Ministry of Justice also digitized court records, which lowered the number of pending cases and enhanced the efficiency of legal processes.
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Global Document Management System (DMS) Market size was valued at USD 6.14 Billion in 2023 and is poised to grow from USD 7.16 Billion in 2024 to USD 24.46 Billion by 2032, growing at a CAGR of 16.6% in the forecast period (2025-2032).
The document management system market is extremely competitive, with established and emerging technology companies providing cutting-edge solutions. Companies emphasize cloud capability, security, and AI enablement to distinguish their products. The three key growth strategies are mergers, acquisitions, and strategic alliances. Blackstone and Vista Equity Partners acquired Smartsheet in 2024, for example, to bolster its presence in workflow automation. 'Microsoft Corporation', 'IBM Corporation', 'OpenText Corporation', 'Oracle Corporation', 'Hyland Software', 'Box, Inc.', 'Google LLC', 'M-Files Inc.', 'DocuWare GmbH', 'Xerox Corporation', 'Zoho Corporation', 'Newgen Software Technologies Ltd.', 'Laserfiche', 'eFileCabinet', 'Everteam'
With the rising use of document management systems (DMS), companies across the globe are moving towards paperless operations. Companies opt for digital solutions for greater accessibility, easier collaboration, and compliance with regulations. This trend is seen prominently where effective handling of large papers is required, like healthcare, finance, and law.
Automation of AI-Driven Documents: Through aiding in the automation of classification, identification of important information, and smart search, AI-driven DMS solutions are revolutionizing document management. IBM and Microsoft are among the companies that have adopted AI-based automation in their DMS solutions. With this, businesses can enhance efficiency, reduce human error during document processing, and automate processes.
How is North America Leading Digital Transformation in Document Management?
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Report ID: SQMIG45B2214
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