Bank Kiosk Market
Report ID: SQMIG45I2281
Report ID: SQMIG45I2281
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Report ID:
SQMIG45I2281 |
Region:
Global |
Published Date: May, 2025
Pages:
193
|Tables:
115
|Figures:
71
Global Bank Kiosk market size was valued at USD 19.57 Billion in 2024 and is poised to grow from USD 22.73 Billion in 2025 to USD 75.02 Billion by 2033, growing at a CAGR of 16.1% in the forecast period (2026–2033).
The market is dominated by customer demand for self-service banking, technological advances, and the need for financial inclusion.
The global bank kiosk market growth is significantly driven in the last few years and is expected to grow more in the coming few years. The kiosk is worthwhile since it provides customers with convenience, access, and cost efficiency. Kiosks are predicted to be in great demand after the increased demand for convenient, speedy banking services. Lending institutions continue investing in innovative kiosk technologies that encompass value-added services for customers like mobile payments, contactless transactions, and cash recycling.
Such developments will further add to the efficiency, security, and ease of use of bank kiosks, making them an integral part of the banking landscape. ATMs, VTMs, and self-service kiosks also fall under kiosks' classification. Increased efficiency in the operations of a bank is one of the most important advantages of kiosks. By automating routine transactions, banks are able to save time, streamline transactions, and free up the bank teller for more advanced transactions. This increased efficiency leads to a better customer experience and enables banks to service more customers at less expense. The kiosks are also available 24 hours a day, 7 days a week, meaning that the customer can complete transactions at any time of his or her convenience without waiting for the bank to open.
How do AI-driven bank kiosks enhance customer experience?
Artificial intelligence (AI) is transforming the bank kiosk market through enhanced customer service, security, and operational efficiency. AI-powered kiosks combine biometric authentication, AI-driven chatbots, and real-time fraud monitoring to make transactions seamless. Video teller machines (VTMs) and personalized financial advice are some of the advancements that have improved accessibility and engagement, and banking is now more efficient, secure, and convenient for the customer.
Market snapshot - 2026-2033
Global Market Size
USD 16.86 Billion
Largest Segment
Hardware
Fastest Growth
Software
Growth Rate
16.1% CAGR
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Global Bank Kiosk Market is segmented by Type, Offering, Location, Distribution and region. Based on Type, the market is segmented into Single-Function Kiosk, Multi-Function Kiosk and Virtual/Video Teller Machine. Based on Offering, the market is segmented into Hardware, Software and Services. Based on Location, the market is segmented into Indoor and Outdoor. Based on Distribution, the market is segmented into Rural, Semi-Urban, Urban and Metropolitan. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.
The global bank kiosk industry has witnessed unprecedented growth with innovative entrepreneurs leveraging digital banking and AI. By incorporating smart kiosks providing hassle-free banking services such as digital transactions, cash deposits, and withdrawals, new companies are revolutionizing financial inclusion. Especially in poorer communities, start-ups such as Moniepoint, Kuda Bank, and BankSathi are closing the gap between traditional and digital banking.
As per the 2024 global bank kiosk market analysis, the metropolitan segment dominated in 2024 with a market share of 43.9%. The demand is ever-growing to have more reach and better accessibility by customers who are based in urban localities; utilization of bank kiosk booths has increased up in retail outlets or up in local shops, which is driving the market growth. As people living in metro cities are highly aware of the services offered by these kiosk booths, i.e., internet banking, easy financial services, NEFT & RTGS, etc., it has a higher penetration of installed bank kiosks than other segments. Further, drivers like high technology upgrades like improved ATMs and the prevalence of non-banks in metro cities provide good market growth prospects.
However, the rural segment will probably experience the maximum growth rate of 17.9% over the forecast period. Several people from emerging economies such as Southeast Asia, including countries such as Pakistan, India, Thailand, Indonesia, and so forth, have no access to banking services. Governments, Banks, and Financial Institutions in these economies are shifting towards embracing newer sophisticated solutions to extend banking facilities to the group of unbanked people to shift away from ATM machines and traditional bank branch offices towards innovative finance solutions.
Based on the 2024 global bank kiosk market forecast, the hardware segment dominated the overall market, holding a market share of 40.6%. The hardware segment is also segmented into printers, displays, secure keypads, biometrics readers, card readers, and others (card/cash dispensers, cameras, speakers, receipt dispensers, and magnetic stripe readers). The physical housing of a bank kiosk should be tamper-proof and durable to ensure the security of the kiosk and its contents. With the rapid advancement of technology, hardware equipment in bank kiosks is constantly becoming more advanced. For example, touch screens, biometric readers, and facial recognition technology are improving the efficiency and safety of the kiosks. Utilization of these high-tech devices enables banks to maintain competition as well as respond to their clients' requirements.
Whereas the software segment is anticipated to record the highest growth of CAGR of 17.1% over the forecast period. Software is the backbone of this market. Bank kiosks require special software to operate and provide financial services to the customers. The software components of a bank kiosk include the user interface, transaction processing, security, and maintenance software.
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North America was the market leader in the market in 2024 with a market share of 31.0%. The region is richly endowed with infrastructure and spends significantly on an expansive research and development base, making the region the highest revenue-generating region in the market over the forecast period. The constant growth of self-service kiosks and ATMs coupled with the accelerating technology advancements in the U.S. and Canada is also expected to spur growth in North America's market as the conventional industry players concentrate heavily on automating most of their activities for the sake of enhancing efficiency levels.
The U.S. bank kiosk market is increasing gradually as more consumers prefer self-service to handle their financial transactions. As per a recent report, 84% of American consumers now prefer self-service kiosks, while 66% prefer them over manned checkouts. This is particularly the case for Generation Z (84%) and millennials (76%), however, Gen X and nearly half of baby boomers also appreciate the convenience of automated service. With growing integration of AI-driven solutions, biometric authentication, and enhanced security features, self-service kiosks are emerging as a core part of the evolving banking environment, addressing customers' needs for speed and efficiency.
The Canadian bank kiosk market is transforming radically with the use of artificial intelligence (AI) to enhance customer experience and operational efficiency. With banking becoming digital, AI-powered kiosks are being launched to automate banking activities such as self-service transactions, loan approvals, and account servicing. A survey of 50 Canadian senior bank executives revealed that 80% of them believe that AI is going to be a key driver of efficiency, profitability, and speed. Additionally, 31% of banks are placing emphasis on investing in machine learning and generative AI to augment customer engagement, and AI-powered bank kiosks are a vital component of Canada's evolving financial landscape.
The Asia Pacific bank kiosk market will grow considerably by the forecast period and evolve at a CAGR of 18.0%. Asia-Pacific is most predicted to witness the fastest growth because different manufacturing stakeholders in the region are adopting new technologies to gain different benefits, such as improving the efficiency of banking processes, thereby propelling the use of bank kiosks in Asia Pacific. Market players are responding to the fact by introducing innovative solutions in accordance with the shifting needs of the incumbents of different applications and end-use sectors.
The Indian bank kiosk sector is evolving via cutting-edge innovations such as AI-driven Automated Pawn Machines (APMs). To illustrate, in March 2025, The Central Bank of India collaborated with fintech firm GoldPe to introduce APMs via which customers can obtain instant gold loans. The AI-driven initiative is a leap in banking technology, which guarantees increased accessibility and effectiveness in the banking process. As self-service kiosks are growing relentlessly, the market is seeing increased adoption of AI, biometric authentication, and digital banking solutions, driving financial inclusion and reshaping customer relationships in India's banking industry.
The bank kiosk market in Japan will witness significant growth during the forecast period. This growth is fueled by the country's population aging and increasing need for automated banking services with easy and secure access to financial products. Japanese banks are adopting kiosks to simplify operations and address a digitally inclined population with a high preference for electronic transactions. Additionally, kiosks are also being implemented to rural and distant areas to reverse the problem concerning branch closure, providing fundamental banking products and services where traditional bank branches are not accessible. Japan's robotic and artificial intelligence technologies also contribute to developing highly sophisticated kiosk systems that take care of various customer needs, from simple account servicing to more complicated financial transactions.
The European bank kiosk market is expected to grow at a robust CAGR between 2025-2032. The European banking sector increasingly embraces digitalization to offer more convenient services, in line with customers' demands for self-service. Increased labor costs and the increasing disappearance of physical bank branches in most European countries have also been the impetus for the utilization of kiosks in public spaces. The focus of the European Union on data privacy and cybersecurity regulation and the imposition of the General Data Protection Regulation (GDPR) have created the need for secure kiosk solutions that are high on data security standards.
The decline of UK traditional bank branches has precipitated higher deployment of self-service banking kiosks. UK banks have installed coin-enabled ATMs in under-served locations to solve cash-accessibility problems. Cash Access UK-operated kiosks provide coin deposits and withdrawal facilities to individuals and small businesses. These kiosks, the rollout of which is anticipated by mid-2025, play a critical role in sustaining financial inclusion among highly cash-reliant populations.
Advances in digital banking are transforming France's bank kiosk sector. Supported by big banks like Société Générale and BNP Paribas, the Wero digital wallet was introduced by the European Payments Initiative (EPI) in September 2024. Wero facilitates instant payments through emails or cellphone phones and aims to compete with global digital payment companies. The future of self-service banking kiosks will be driven by plans to bring Wero into e-commerce and in-store payments by 2026, which point towards the shift towards a more cashless banking culture.
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Increasing Demand for Self-Service Banking
Reduced Operating Costs
High Initial Investment and Constant Upkeep
Privacy and Data Security Issues
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A competitive bank kiosk market indicates that industry giants such as NCR Corporation, Diebold Nixdorf, and KIOSK Information Systems dominate the market through innovation in technology and strategic partnerships. NCR Corporation focuses on AI-powered kiosks for easy banking, while Diebold Nixdorf focuses on biometric security integration. KIOSK Information Systems employs modular designs to enhance customization. A prevailing strategy is expanding self-service kiosks into emerging economies to expand financial reach and market penetration.
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
As per SkyQuest analysis, due to technological advancements, financial inclusion initiatives, and shifting client needs, the global bank kiosk industry is growing rapidly. Technologies such as contactless transactions, AI-based services, and biometric authentication are improving consumer convenience and security. Banks are also employing kiosks to fill the financial gap in remote locations as they move into emerging markets. Risks like high upfront costs and cybersecurity attacks still persist. Despite these challenges, a promising future is guaranteed by the increasing demand for self-service banking solutions. Bank kiosks are poised to transform contemporary banking with continuous innovations and strategic implementations, offering financial services that are more efficient, accessible, and secure globally.
| Report Metric | Details |
|---|---|
| Market size value in 2024 | USD 19.57 Billion |
| Market size value in 2033 | USD 75.02 Billion |
| Growth Rate | 16.1% |
| Base year | 2024 |
| Forecast period | 2026-2033 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
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| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
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Table Of Content
Executive Summary
Market overview
Parent Market Analysis
Market overview
Market size
KEY MARKET INSIGHTS
COVID IMPACT
MARKET DYNAMICS & OUTLOOK
Market Size by Region
KEY COMPANY PROFILES
Methodology
For the Bank Kiosk Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Bank Kiosk Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
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With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Bank Kiosk Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
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