Airport Kiosk Market
Report ID: SQMIG20W2016
Report ID: SQMIG20W2016
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Report ID:
SQMIG20W2016 |
Region:
Global |
Published Date: May, 2025
Pages:
183
|Tables:
123
|Figures:
72
Global Airport Kiosk Market size was valued at USD 2.91 Billion in 2024 and is poised to grow from USD 3.13 Billion in 2025 to USD 5.62 Billion by 2033, growing at a CAGR of 7.6% in the forecast period (2026–2033).
The worldwide aviation industry is undergoing a considerable shift, based on the inclusion of new-generation technologies for enhancing passenger experience as well as operation efficiency. The increasing demand for air travel in regions such as Asia-Pacific has necessitated the adoption of automated solutions to manage growing passenger volumes efficiently. Biometric verification, contactless touch points, and AI-based systems are fast becoming the norm, making check-ins, baggage handling, and security easy and automated. Government initiatives, including Canada's Airport Critical Infrastructure Program, also underpin this trend by funding programs that enhance airport processes and facilities.
But the use of such technologies has some drawbacks. Extremely high initial and maintenance costs are prohibitive, especially for local or smaller airports and issues related to data privacy and security, especially where biometric data is used, create real obstacles. The need for continuous stable internet connectivity to make such systems function optimally also becomes an issue where digital infrastructure is weaker.
In spite of these challenges, the trend for technological integration in the aviation industry is still on the upswing. The COVID-19 pandemic has increased the demand for contactless solutions, which has raised the expectations of passengers for seamless and hygienic travel experiences. Airports are increasingly turning to self-service technologies to fulfill such expectations, focusing on personalization and optimization of operations. Further innovation in this space that will transform the future of air travel is anticipated to be driven by the ongoing development of digital solutions along with positive government policies.
How is AI Enhancing Efficiency and Accuracy in Airport Kiosk?
Artificial intelligence is transforming airport kiosks by adopting biometric systems that automate passenger processing. India's Digi Yatra program, which began in December 2022, uses facial recognition to authenticate identities at check-in desks, security checkpoints, and boarding gates, bypassing the need for paper documents. As of early 2024, this system is implemented in 28 airports serving 90% of the nation's air traffic. Similarly, Dubai International Airport is launching AI-powered facial recognition that allows passengers to be scanned and verified around the clock as they travel through the terminal, cutting the need for traditional passport control booths. Airports across the world are embracing AI to improve efficiency and passenger experience.
South Korea's Incheon International Airport launched the "Smart pass" facial recognition system, which allows passengers to clear departure and boarding gates without presenting passports or boarding passes. Clear's NextGen Identity+ program in the United States plans to introduce facial recognition technology in 2024 to speed up security checks. These developments are part of a wider trend towards contactless, AI-based solutions in airport operations to minimize waiting times and improve security.
Market snapshot - 2026-2033
Global Market Size
USD 2.7 Billion
Largest Segment
Check-in Kiosks
Fastest Growth
Check-in kiosks
Growth Rate
7.6% CAGR
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The global airport kiosk market is segmented into component, deployment model, type, technology, and region. By component, the market is classified into hardware (kiosk enclosure, display/screen, kiosk printer, others), software, and services. Depending on deployment model, it is divided into on-premise, and cloud-based. According to type, the market is categorized into check-in kiosks, automated passport control kiosks, common-use self-kiosk, bag drop kiosks, retail kiosks, and others. Based on technology, the market is segmented into touchscreen terminals, barcode scanners, RFID readers, and biometric recognition. Regionally, the market is analyzed across North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.
Self-service check-in kiosks are at the forefront of the market due to their key role in streamlining passenger processing amid heightened global air travel. The International Air Transport Association (IATA) reported a 52.4% rise in air passenger traffic through March 2023 compared to the same period in the previous year, which makes efficient check-in solutions imperative. As such, airports around the world are introducing self-service kiosks to reduce waiting times and enhance operational efficiency. For instance, India's Digi Yatra initiative, launched in December 2022, employs facial recognition technology to accelerate check-ins with the aim of developing a paperless travel experience. Likewise, SITA collaborated with Taipei Taoyuan International Airport to implement next-generation check-in kiosk solutions, including systems such as CUTE and CUSS to update operations. These advancements reflect the international trend towards automated check-in processes to support growing passenger volumes.
Bag drop kiosks are the most rapidly expanding market segment. The cause of this growth is global airport modernization, such as GMR Hyderabad International Airport's deployment of eight self-baggage drop machines in June 2023 to enable passengers to complete baggage check-in in one minute. Similarly, Düsseldorf Airport appointed Materna IPS in March 2023 to deploy a series of check-in and self-service bag drop kiosks, enhancing passenger experience. These instances, spurred by government support and partnerships with industry leaders, demonstrate the growth rate of the segment.
The hardware segment leads the market and controls approximately 60% of the total market share in 2024. This is because of the widespread installation of core infrastructure such as kiosks, barcode readers, printers, touchscreens, and bag drop units driving the market share towards this segment. Airports are investing more in newer hardware components to maximize efficiency and customer experience. Airports Authority of India (AAI) and SITA, for example, signed an agreement in July 2023 to provide technology solutions to 43 of India's largest airports, including the deployment of IATA-certified solutions such as SITA Flex, CUPPS, SITA CUSS, and SITA Bag Manager, which will improve the efficiency of ground handlers' and airlines' operations. Materna IPS GmbH clinched a deal with Dusseldorf Airport in March 2023 for the installation of self-service check-in and bag drop solutions, which will provide passengers in-terminal check-in and tag printing. The technologies reflect the role adopted by hardware to decide airport actions and respond to increasing air transportation demands.
The software segment is the market growth driver due to the use of cloud-based platforms and biometric applications to improve the passenger experience to make it more superior. In July 2023, SITA entered into an agreement with the Airports Authority of India to deploy cloud-based solutions like SITA Flex and CUSS in 43 major airports in a bid to automate and streamline processes. Similarly, in May 2023, Embross provided cloud-based CUPPS platforms to various airports in Greenland to facilitate advanced passenger processing. The efforts are part of the international trend towards software-based solutions for airport operations.
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North America leads the airport kiosk market owing to robust technological infrastructure, high investments in self-service solutions, and high volumes of air passengers. The U.S. is in the lead with ongoing innovation and extensive use of biometric and cloud-based technology. Encouraging government support also boosts the region's strength in airport automation.
United States dominates the airport kiosk market. It owes its supremacy to its large airport network and early adoption of automated systems to deal with high passenger traffic in an efficient manner. One such recent development is Avolta's 2024 agreement to run several retail stores at JFK Airport, bolstering passenger services.
Canada is the region's fastest-growing market. It is fueled by government programs such as the Airport Critical Infrastructure Program (ACIP) and the Airport Relief Fund (ARF), which finance the upgrading of airport infrastructures. Large airports like Toronto Pearson and Montréal-Trudeau are increasingly adopting cutting-edge kiosk solutions to enhance passenger experience.
Asia Pacific is also undergoing swift expansion of the airport kiosk market due to increased air passenger traffic, expanding airport infrastructure, and favorable government initiatives in support of smart airports. All these countries are concentrating on self-service technology for enhanced operation efficiency and responding to increasing passenger requirements.
India is becoming a major player. The growth of the country is driven by initiatives such as the UDAN scheme and the Digital India initiative, encouraging airport modernization and digital infrastructure. SITA collaborated with the Airports Authority of India in July 2023 to implement IATA-certified solutions, such as SITA Flex and CUSS, at 43 major airports, improving operational efficiency.
Japan's focus on innovation and convenience to travelers is driving smarter adoption of self-service kiosks in airports. Top airports are utilizing biometric and touchless technologies to increase passenger processing while driving a better passenger experience, and they have shown interest in innovative solutions.
South Korea's market is growing, driven by government investments in smart airport initiatives and self-service technology adoption. Airports are increasingly deploying kiosks equipped with multilingual support and contactless functionality, addressing the needs of diverse passenger demographics and enhancing convenience.
Europe showcases significant growth in the airport kiosk market, driven by advanced aviation infrastructure and strong investments in digital technologies. Countries like Germany, the UK, and France are adopting biometric and self-service kiosks to streamline passenger operations. EU-wide initiatives promote technological innovation and sustainability in airport operations, boosting market expansion.
United Kingdom's airport kiosk market is dominating due to its stringent security regulations and huge volumes of travelers. Heathrow, Gatwick, and other major airports have deployed advanced self-service kiosks to maximize operational effectiveness and simplify passenger processing..
Germany is a major influencer, leading with operational performance through massive investment in self-service technology. During March 2023, Materna IPS formed a partnership with Dusseldorf Airport to adopt self-service check-in and bag drop facilities in order to optimize passenger convenience as well as the operational processes.
France's emphasis on enhancing passenger satisfaction has accelerated the use of self-service kiosks in international airports. In April 2023, IER, belonging to the Bollore Group, collaborated with Groupe ADP to provide 75 biometric self-service check-in kiosks, driving efficiency and satisfaction.
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Growth in Traffic of International Air Travel
Integration of Touchless and Biometric Technologies
High Initial Costs of Investment and Maintenance
Cybersecurity Threats and Data Privacy Issues
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The global airport kiosk industry is a vibrant competitive market where top players in the industry include NCR Corporation, Diebold Nixdorf, and young startups vying for dominance based on innovation and strategic partnerships. NCR Corporation is highly acclaimed for its breakthrough self-service solutions, continuously innovating kiosk systems to make them easily scalable into existing airport infrastructures and hence forming lasting relationships with airports worldwide. Diebold Nixdorf leverages its extensive experience in automated banking and retail to design airport kiosks with an ease-of-use interface and security features robust enough to convince airport authorities of their security requirements, keeping in mind the security requirements of these authorities. Start-up players are providing solution-specific solutions, such as AI-powered kiosks to carry out predictive analysis, to allow airports to forecast passenger travel and allocate resources in an optimal manner. Partnerships between technology firms and airport authorities are increasingly becoming crucial, enabling the mutual creation of holistic systems to drive operational efficiencies and cater to the changing needs of passengers.
New Trends Redefining the Future of Airport Kiosk
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected using Primary Exploratory Research backed by robust Secondary Desk research.
According to SkyQuest analysis, rising need for efficient airport operations, expanding passenger traffic in air, and speedy digitalization across the aviation sector are expected to propel the global market for airport kiosks until 2033. Nonetheless, some of the challenges like high upfront costs associated with implementation and ongoing cybersecurity risks might slow down adoption. North America will continue to lead the market as a result of heavy investments in self-service technologies, strong IT infrastructure, and the presence of dominant market players. The combination of biometric and touchless technologies and increasing use of cloud-based solutions are expected to open new growth opportunities for market players in the future.
| Report Metric | Details |
|---|---|
| Market size value in 2024 | USD 2.91 Billion |
| Market size value in 2033 | USD 5.62 Billion |
| Growth Rate | 7.6% |
| Base year | 2024 |
| Forecast period | 2026-2033 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
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| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
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| Customization scope | Free report customization with purchase. Customization includes:-
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Table Of Content
Executive Summary
Market overview
Parent Market Analysis
Market overview
Market size
KEY MARKET INSIGHTS
COVID IMPACT
MARKET DYNAMICS & OUTLOOK
Market Size by Region
KEY COMPANY PROFILES
Methodology
For the Airport Kiosk Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Airport Kiosk Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
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Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Airport Kiosk Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Airport Kiosk Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
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Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
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