Global Unified Communication As A Service Market

Unified Communication as a Service Market Size, Share, Growth Analysis, By Deployment(Public Cloud, and Private Cloud), By Industry Vertical(Automotive, Education) - Industry Forecast 2024-2031


Report ID: SQMIG45D2084 | Region: Global | Published Date: February, 2024
Pages: 157 | Tables: 68 | Figures: 75

Unified Communication as a Service Market Insights

Global Unified Communication As A Service Market size was valued at USD 47.64 Billion in 2021 and is poised to grow from USD 58.45 Billion in 2022 to USD 262.37 Billion by 2030, at a CAGR of 20.6% during the forecast period (2023-2030).

The growing trend of working from home is encouraging employers to embrace UCaaS solutions since it allows them to reassess their operational costs & safeguard their marginal earnings from shrinking. Implementing UCaaS using artificial intelligence helps manufacturers achieve their information technology goals. It enables the organization to intelligently track speakers, intuitively record calls, comprehend users' wants, and deliver relevant services. AI-enabled UCaaS solutions assist organizations in strategizing appropriately about their choices, reviews, and remarks that pertain to their companies, goods, and services.

Adoption of video calling in the aftermath of the pandemic is increasing market usage, as users shift to virtual meetings made possible by video meetings as well as communication tools provided by businesses such as Microsoft, Cisco Systems, and then Zoom Videos Communication Inc. Video conferencing creates a welcoming environment for users, fosters interpersonal interactions, and allows for more efficient decision-making over meetings and conferences.

The advent of 5G networks and fast internet is likely to increase the market during the forecast period, since audio and video conferencing require high speed and low delay connections, which the 5G network easily provides. Due to increased demand for real-time communication, suppliers are now offering Web RTC remedies, which enable faster transmission of videos and conversations in client devices. Intelligent chatbots & predictive intelligence features offer AI and machine learning skills, allowing the organization to improve communication and the remote working experience.

Market snapshot - 2024-2031

Global Market Size

USD 47.64 Billion

Largest Segment

Public Cloud

Fastest Growth

Public Cloud

Growth Rate

20.6% CAGR

Global Unified Communication as A Service Market 2022-2030 ($ Bn)
Country Share for North America Region- 2022 (%)
Global Unified Communication as A Service Market By Deployment 2022-2030 ($ Bn)
Global Unified Communication as A Service Market By Deployment 2022-2030 (%)

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Unified Communication as a Service Market Segmental Analysis

The global unified communication as a service market is segmented based on deployment, industry vertical, and region. Based on deployment, the market is segmented into public cloud and private cloud. Based on industry vertical the market is segmented into automotive, education, healthcare, BFSI, hospitality, real estate, legal, IT & telecom, and others. Based on region, the global unified communication as a service market is segmented into North America, Europe, Asia-Pacific, South America, and MEA.

Global Unified Communication as a Service Market Analysis by Deployment

The public cloud segment generated the largest revenue share, approximately 73%, as it reduces lead times in product testing and deployment and provides the opportunity to implement the UC platform on a subscription-based and scalable scale. It assists organizations in shifting their preference from conventional communication practices to more sophisticated and efficient UCaaS solutions.

The private cloud sector is predicted to increase significantly throughout the projection period because it allows for greater customization, and businesses frequently subscribe to solutions based on their wants or requirements. The private cloud UCaaS solution provides benefits to the organization for continuous support service, ensuring a more safe and personalized experience. Companies also offer subscriptions as the foundation of their client requirements, moving from traditional to private cloud-based deployment.

Global Unified Communication as a Service Market Analysis by Industry Vertical

The IT and Telecom sector is expected to thrive in the market, with a market value share of roughly 18%; IT and telecom firms are partnering with worldwide distributors and joining up to efficiently execute the UCaaS solution. As IT and telecom firms work with government agencies and federal organizations to provide secure calling and effective information exchange, the demand for data security and privacy protection develops, and this is pushing the UCaaS solution supplied by IT and telecommunications companies.

The healthcare industry is predicted to have significant revenue growth by 2030, as patients require effective communication with officials and careers for improved care. The usage of UCaaS for medical use on the internet, such as through the NHS (National Health Service), promotes manufacturers & healthcare providers to integrate technological advances into their companies. The use of UCaaS in healthcare technology, such as with the NHS (National Health Service), encourages manufacturers and healthcare providers to implement technological advancements in their organizations.

Global Unified Communication as A Service Market By Deployment 2022 (%), 2023 (%)

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Unified Communication as a Service Market Regional Insights

North America dominates the global unified communication as a service market, accounting for around 31% of total revenue. It has grown into the most profitable region because different players discover that working from home is more effective, and carrying a smartphone or tablet has grown into a vital aspect in the market's growth.

Asia Pacific is expected to be the most rapidly developing region in the forecast period, trailing North America, owing to continuous the digitization with an increasingly mobile staff, as the area continues to expand in the area of technology due to growing adoption of 4G and 5G technology, as well as the development of several international businesses operating in the region, which drives demand for UCaaS. Organizations are changing through new technology to become artificial intelligence hubs, and there is significant growth for organizations that provide AI related services on a worldwide scale.

Global Unified Communication as A Service Market By Geography, 2022-2030, 2024-2031
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  • Fastest

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Unified Communication as a Service Market Dynamics

Global Unified Communication as a Service Market Drivers

Remote Work and Collaboration

  • The rise of remote work and distributed teams has increased the demand for UCaaS solutions. These solutions provide seamless communication and collaboration tools, such as voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, enabling effective collaboration regardless of geographical locations.

Global Unified Communication as a Service Market Restraints

Security and Data Privacy Concerns

  • As organizations rely on cloud-based UCaaS solutions, there may be concerns regarding data security and privacy. Organizations need to ensure that proper security measures are in place, including data encryption, access controls, and compliance with regulatory requirements.

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Unified Communication as a Service Market Competitive Landscape

Key market players are creating a stir for employing unified interaction as an assistance, which has grown into a provider of solutions to build up client loyalty innovatively, due to increased rivalry and growth in consumer demands. Manufacturers are integrating AI capabilities into UCaaS technologies to boost their product line and service offerings.

Manufacturers are delivering new goods and focusing on product developments to create money as they start providing Communication Platform as a Service (CPaaS) for their customers, which allows them to link individuals to services, processes, and applications.

Top Player’s Company Profiles in Global Unified Communication as a Service Market

  • Microsoft Corporation
  • Cisco Systems, Inc.
  • RingCentral, Inc.
  • Zoom Video Communications, Inc.
  • Mitel Networks Corporation
  • 8x8, Inc.
  • Avaya Holdings Corp.
  • Fuze, Inc.
  • Vonage Holdings Corp.
  • Google LLC (Google Meet)
  • Fuze, Inc.
  • BroadSoft (now part of Cisco)
  • LogMeIn, Inc. (GoToConnect)
  • Alcatel-Lucent Enterprise
  • NEC Corporation
  • Fuze, Inc.
  • Unify, Inc. (Atos SE)
  • Verizon Communications Inc.
  • BT Group plc
  • AT&T Inc.

Global Unified Communication as a Service Market Recent Developments

  • In February 2022, Evolve IP, a leading international provider of Work Anywhere remedies, announced a collaboration with Webex, a major supplier of cloud-based communication solutions, to build Evolve all places with Webex, Grow IP's latest unified communication solution.
  • In April 2022, 8x8, Inc., a leading provider of unified communication solutions, and Genesys, a global cloud leader in customer service orchestration, have introduced an 8x8 Working with Genesys Cloud CX solution combination. With the new connection, businesses can quickly align agents and subject-matter specialists to collaborate for better customer results.

Unified Communication as a Service Key Market Trends

  • Cloud-Based Solutions: The shift towards cloud-based UCaaS solutions continues to gain momentum. Organizations are embracing cloud-based models to leverage the benefits of scalability, flexibility, and reduced infrastructure costs. Cloud-based UCaaS solutions also enable seamless remote access and collaboration from anywhere, supporting the growing trend of remote work.
  • Integration with Collaboration Tools: UCaaS providers are increasingly integrating their solutions with popular collaboration tools such as messaging apps, project management platforms, and document sharing tools. This integration allows for a unified and streamlined communication and collaboration experience, improving productivity and efficiency.
  • Video Conferencing Dominance: Video conferencing has emerged as a dominant component of UCaaS solutions. The COVID-19 pandemic has accelerated the adoption of video conferencing for remote collaboration. Providers are enhancing video capabilities by offering features like virtual backgrounds, screen sharing, and recording options to enhance the overall meeting experience.
  • Artificial Intelligence (AI) Integration: AI technologies are being integrated into UCaaS solutions to enhance user experience and productivity. AI-powered features such as voice assistants, real-time language translation, transcription services, and automated meeting scheduling are becoming increasingly prevalent, making communication and collaboration more efficient.

Unified Communication as a Service Market SkyQuest Analysis

SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates and Analyzes the Data collected by means of Primary Exploratory Research backed by the robust Secondary Desk research.

According to our global unified communication as a service market analysis, the growing trend of working from home is encouraging employers to embrace UCaaS solutions since it allows them to reassess their operational costs & safeguard their marginal earnings from shrinking. Implementing UCaaS using artificial intelligence helps manufacturers achieve their information technology goals. It enables the organization to intelligently track speakers, intuitively record calls, comprehend users' wants, and deliver relevant services. AI-enabled UCaaS solutions assist organizations in strategizing appropriately about their choices, reviews, and remarks that pertain to their companies, goods, and services.

Report Metric Details
Market size value in 2023 USD 47.64 Billion
Market size value in 2031 USD 262.37 Billion
Growth Rate 20.6%
Forecast period 2024-2031
Forecast Unit (Value) USD Billion
Segments covered
  • Deployment
    • Public Cloud, and Private Cloud
  • Industry Vertical
    • Automotive, Education, Healthcare, BFSI, Hospitality, Real Estate, Legal, IT & Telecom, and Others
Regions covered North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA)
Companies covered
  • Microsoft Corporation
  • Cisco Systems, Inc.
  • RingCentral, Inc.
  • Zoom Video Communications, Inc.
  • Mitel Networks Corporation
  • 8x8, Inc.
  • Avaya Holdings Corp.
  • Fuze, Inc.
  • Vonage Holdings Corp.
  • Google LLC (Google Meet)
  • Fuze, Inc.
  • BroadSoft (now part of Cisco)
  • LogMeIn, Inc. (GoToConnect)
  • Alcatel-Lucent Enterprise
  • NEC Corporation
  • Fuze, Inc.
  • Unify, Inc. (Atos SE)
  • Verizon Communications Inc.
  • BT Group plc
  • AT&T Inc.
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Table Of Content

Executive Summary

Market overview

  • Exhibit: Executive Summary – Chart on Market Overview
  • Exhibit: Executive Summary – Data Table on Market Overview
  • Exhibit: Executive Summary – Chart on Unified Communication as a Service Market Characteristics
  • Exhibit: Executive Summary – Chart on Market by Geography
  • Exhibit: Executive Summary – Chart on Market Segmentation
  • Exhibit: Executive Summary – Chart on Incremental Growth
  • Exhibit: Executive Summary – Data Table on Incremental Growth
  • Exhibit: Executive Summary – Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy—scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Unified Communication as a Service Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
      • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
      • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
      • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
      • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
      • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
      • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
      • Exhibit: company positioning matrix, 2021
    • Top companies market Share
      • Exhibit: Pie chart analysis on company market share, 2021(%)

Methodology

For the Unified Communication as a Service Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:

1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.

2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Unified Communication as a Service Market.

3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.

4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.

Analyst Support

Customization Options

With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Unified Communication as a Service Market:

Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.

Regional Analysis: Further analysis of the Unified Communication as a Service Market for additional countries.

Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.

Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.

Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.

Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.

Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.

Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.

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FAQs

Unified Communication As A Service Market size was valued at USD 47.64 Billion in 2021 and is poised to grow from USD 58.45 Billion in 2022 to USD 262.37 Billion by 2030, at a CAGR of 20.6% during the forecast period (2023-2030).

Key market players are creating a stir for employing unified interaction as an assistance, which has grown into a provider of solutions to build up client loyalty innovatively, due to increased rivalry and growth in consumer demands. Manufacturers are integrating AI capabilities into UCaaS technologies to boost their product line and service offerings. 'Microsoft Corporation', 'Cisco Systems, Inc.', 'RingCentral, Inc.', 'Zoom Video Communications, Inc.', 'Mitel Networks Corporation', '8x8, Inc.', 'Avaya Holdings Corp.', 'Fuze, Inc.', 'Vonage Holdings Corp.', 'Google LLC (Google Meet)', 'Fuze, Inc.', 'BroadSoft (now part of Cisco)', 'LogMeIn, Inc. (GoToConnect)', 'Alcatel-Lucent Enterprise', 'NEC Corporation', 'Fuze, Inc.', 'Unify, Inc. (Atos SE)', 'Verizon Communications Inc.', 'BT Group plc', 'AT&T Inc.'

The rise of remote work and distributed teams has increased the demand for UCaaS solutions. These solutions provide seamless communication and collaboration tools, such as voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, enabling effective collaboration regardless of geographical locations.

Cloud-Based Solutions: The shift towards cloud-based UCaaS solutions continues to gain momentum. Organizations are embracing cloud-based models to leverage the benefits of scalability, flexibility, and reduced infrastructure costs. Cloud-based UCaaS solutions also enable seamless remote access and collaboration from anywhere, supporting the growing trend of remote work.

North America dominates the unified communication as a service market, accounting for around 31% of total revenue. It has grown into the most profitable region because different players discover that working from home is more effective, and carrying a smartphone or tablet has grown into a vital aspect in the market's growth.

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