Product ID: UCMIG45C2063
Contact Center Analytics Market Size, Share, Growth Analysis, By Solution(Cross-channel Analytics, Performance Analytics), By Service(Integration & Deployment, Support & Maintenance), By Deployment(Hosted, On-premise), By Enterprise Size(Large Enterprises, Small & Medium Enterprises), By Application(Automatic Call Distributor, Customer Experience Management), By End Use(BFSI, Consumer Goods & Retail), By Regional(North America, Asia Pacific) - Industry Forecast 2024-2031
Report ID:
UCMIG45C2063 |
Region:
Global |
Published Date: Upcoming |
Pages:
165
| Tables: 55 | Figures: 60
Contact Center Analytics Market Insights
Market Overview:
The contact center analytics market worldwide had a value of USD 1.22 billion in 2021, and it is expected to register a compound annual growth rate (CAGR) of 19.3% between 2022 and 2030. Contact centers are increasingly adopting analytics owing to the benefits they provide, including improved service quality, and the ability to monitor service metrics such as employee performance, call times, customer satisfaction, and efficiency. The rise of social media platforms has also contributed to the growth of the contact center analytics market, as companies use analytics solutions to monitor and analyze customer feedback posted on social media platforms, including blogs, posts, and forums, in real-time.
Contact Center Analytics Market, Forecast & Y-O-Y Growth Rate, 2020 - 2028
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This report is being written to illustrate the market opportunity by region and by segments, indicating opportunity areas for the vendors to tap upon. To estimate the opportunity, it was very important to understand the current market scenario and the way it will grow in future.
Production and consumption patterns are being carefully compared to forecast the market. Other factors considered to forecast the market are the growth of the adjacent market, revenue growth of the key market vendors, scenario-based analysis, and market segment growth.
The market size was determined by estimating the market through a top-down and bottom-up approach, which was further validated with industry interviews. Considering the nature of the market we derived the Data Processing & Outsourced Services by segment aggregation, the contribution of the Data Processing & Outsourced Services in Software & Services and vendor share.
To determine the growth of the market factors such as drivers, trends, restraints, and opportunities were identified, and the impact of these factors was analyzed to determine the market growth. To understand the market growth in detail, we have analyzed the year-on-year growth of the market. Also, historic growth rates were compared to determine growth patterns.
Contact Center Analytics Market Report Snapshots
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