Healthcare Chatbots Market Size, Share, and Growth Analysis

Healthcare Chatbots Market By Component (Software, Service), By Deployment (Cloud, On-premises), By Application (Symptoms Check, Medical & Drug Information Assistance), By End User (Healthcare Providers, Healthcare Payers), By Region -Industry Forecast 2025-2032


Report ID: SQMIG35D2289 | Region: Global | Published Date: February, 2025
Pages: 185 |Tables: 113 |Figures: 72

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Healthcare Chatbots Market Insights

Global Healthcare Chatbots Market size was valued at USD 975.22 million in 2023 and is poised to grow from USD 1208.29 million in 2024 to USD 6710.32 million by 2032, growing at a CAGR of 23.9% in the forecast period (2025-2032).

Healthcare payers operate chatbots to make connections with prospective clients. These chatbots are designed to address individuals' queries, providing prompt and accurate responses in the healthcare domain. Clinical teams claim to have saved a substantial amount of time due to this technology, thus freeing staff members to concentrate better on their core tasks. The healthcare industry is experiencing a significant surge in demand for these digital assistants because of modern technology automating several operations. The market is a rapidly expanding sector within the healthcare industry that involves the use of artificial intelligence (AI)-powered chatbot applications to improve patient engagement, provide health information, and support telemedicine services.

Healthcare chatbots were developed primarily to relieve the workload of primary care physicians and to assist people in learning how to take better care of their own health. Studies reveal that approximately 40% of patients in vulnerable or underprivileged populations do not complete the treatment, highlighting how serious the issue is in these groups. Northwell Health is a nonprofit integrated healthcare network with more than 81,000 employees that serves as both the largest private employer and healthcare provider in New York State.

Market snapshot - (2025-2032)

Global Market Size

USD 975.22 million

Largest Segment

Software

Fastest Growth

Service

Growth Rate

23.9% CAGR

Global Healthcare Chatbots Market ($ Bn)
Country Share for North America Region (%)

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Healthcare Chatbots Market Segments Analysis

The global healthcare chatbots market is segmented into deployment, end user, product, component and region. Based on application, the market is segmented into symptoms check, medical & drug information assistance, appointment scheduling & monitoring and other applications. Based on deployment, the market is segmented into cloud and on-premises. Based on end user, the market is segmented into healthcare providers, healthcare payers, patients and other end users. Based on component, the market is segmented into software and service. Based on region, the market is segmented into North America, Europe, Asia-Pacific, the Middle East and Africa, and Latin America.

Analysis by Component

As per global healthcare chatbots market outlook, the software segment dominated the market in 2024 accounting for a revenue share of over 62.0%. The software segment is growing due to enhanced technological features in chatbot software, like mobile platform compatibility, cloud-based deployment, interference engine, multilingual capabilities, Natural Language Processing (NLP), Application Programming Interface (API), and single point of search. Furthermore, compared to rule-based chatbots, artificial intelligence software-powered chatbots are the most advanced since machine-learning chatbots are typically more conversational, data-driven, and predictive. No matter how the inquiries are expressed, the Al software-based chatbots cannot only comprehend the patient's intent but also provide precise responses. For example, they can schedule consultations and use a symptom checker to diagnose the illness.

As per global healthcare chatbots market forecast, the service segment will register a CAGR of 24.5% from 2025 to 2032. Healthcare chatbot services are digital technologies that use conversational interfaces to offer information, assistance, and services to patients, healthcare practitioners, and other industry stakeholders. AI plays a significant role in healthcare chatbot services. AI chatbots schedule appointments and handle requests for prescription renewals in addition to offering patients basic informational support (such as details about visiting hours and addresses). Moreover, healthcare chatbot services allow chatbots to evaluate a patient's symptoms to determine whether they need medical attention. In addition, it can enable medical staff to track patients conditions and link a patient with a doctor for a consultation.

Analysis by Deployment

As per global healthcare chatbots market analysis, the cloud segment is expected to register the highest revenue growth of over 63.4% in the forecast period. Cloud-based chatbots can be adjusted less, require less initial investment, and are more accessible than on-premises chatbots. Healthcare companies simply scale their chatbot services up or down in response to demand due to cloud-based models in healthcare chatbots. This is essential for effectively managing different user interaction levels, particularly during peak hours. Cloud providers make significant investments in security measures and issue compliance certifications to assist healthcare firms in complying with regulatory standards, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States. They offer services and products for data encryption, access control, and compliance.

The on-premises segment accounted for 23% CAGR during a forecast period. Healthcare organizations that use on-premises chatbots host the chatbot's data, services, and infrastructure on their own servers or data centers. When a chatbot is deployed on-premises, all its parts are physically housed and managed by the healthcare institution, as opposed to cloud-based models where resources are maintained in a remote cloud environment. Direct control over data is a major factor in healthcare businesses' decision to use an on-premises strategy. This is particularly crucial for private and sensitive patient health data since it gives the company complete control over data security and privacy.

Global Healthcare Chatbots Market By Component (%)

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Healthcare Chatbots Market Regional Insights

North America accounted for the largest share of over 30% in 2024 due to the presence of key companies, high levels of investment in research & development, and the growing demand for virtual healthcare services. Furthermore, the regional market is growing because of the increased prevalence of chronic illnesses and the rising need for patient engagement programs. North America is witnessing tremendous market expansion due to the extensive use of technology and increased R&D spending. This market is anticipated to grow due to the high concentration of key companies in the area, strategic alliances, quicker FDA approvals, and significant R&D spending.

Asia-Pacific in the market has recently experienced rapid growth, which is projected to continue during the forecast period. Many significant factors are contributing to the growth of healthcare chatbots, such as favourable initiatives taken by the government in various countries and striving to amalgamate digital services into the healthcare systems. In addition, the shift of the patient pool from conventional treatments and diagnostic and medical consulting methods to easily accessible platforms like telehealth and digital health have been widely popularized in the region, wherein healthcare chatbots have played a prominent role. As the Asia-Pacific region has a high prevalence of chronic diseases and a severe shortage of healthcare professionals, especially in remote and rural areas, healthcare chatbots for medical and health-related events are rapidly rising.

Global Healthcare Chatbots Market By Geography
  • Largest
  • Fastest

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Healthcare Chatbots Market Dynamics

Drivers

Rising Need for Remote Patient Monitoring and Telehealth Solutions

  • The growing demand for remote patient monitoring and telehealth solutions is significantly driving the expansion of the global healthcare chatbots industry. This demand trend originates from the patient-centric and technology-driven transformation in the healthcare industry. Furthermore, the increase in global rates of chronic diseases and an aging population has intensified the necessity for continuous monitoring and management of health conditions outside the traditional in-person healthcare system.

Demand For AI-based Chatbots to Deliver Superior Customer Experience

  • Chatbots powered by artificial intelligence (AI) are in high demand because they can provide customers with a more efficient and convenient service. Users value them as they are intuitive and highly responsive. These chatbots provide a more personalized customer experience, offer highly valuable customer information, help enterprises and businesses better understand their customers, and offer superior services to drive business growth. As customers or patients want a faster and more convenient experience, developers consistently focus on bringing realistic experiences to customers.

Restraints

Concerns Regarding Data Privacy

  • Data is central to every conversational AI chatbot, and it is consistently utilized to enhance and personalize the patient's experience. Besides the advantages of chatbots, many security concerns regarding data are prone to threats like malware cyberattacks, DDoS (Distributed Denial of services) attacks, and vulnerabilities due to poor coding and protection standards. Despite the technological advancements in chatbots, the concerns related to data privacy issues generate mistrust among consumers. These issues are restraining the global healthcare chatbots market growth by slightly reducing the adoption of chatbots in the healthcare industry.

Reliability and Accuracy of Medical Advice

  • Chatbots are designed to provide medical information and advice, but there is a risk of inaccuracies or misinterpretations. The reliability and accuracy of chatbot responses depend on the quality of the underlying algorithms and the training data. Ensuring that chatbots can access comprehensive and up-to-date medical knowledge is critical to avoid misleading or potentially harmful advice.

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Healthcare Chatbots Market Competitive Landscape

The global healthcare chatbots industry is characterized by intense competition, with a mix of established technology giants, innovative startups, and strategic collaborations between tech providers and healthcare organizations. Leading players like Microsoft and IBM are leveraging advancements in artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to develop sophisticated chatbot solutions. Microsoft’s Azure AI platform focuses on improving patient engagement and streamlining administrative processes, while IBM’s Watson Assistant for Healthcare integrates advanced NLP to enhance communication and efficiency.

Top Player’s Company Profiles

  • HealthTap, Inc.
  • Sensely, Inc.
  • Buoy Health, Inc.
  • Infermedica
  • Babylon Healthcare Service Limited
  • Baidu, Inc.
  • Ada Digital Health Ltd.
  • PACT Care BV
  • Woebot Labs, Inc.
  • GYANT.Com, Inc.
  • X2AI
  • Florence Healthcare
  • MedWhat
  • Bueller Health
  • Lark Health

Recent Developments

  • In September 2023: Buoy Health Inc. announced to improve its symptom assessment chatbot. It integrated advanced machine learning algorithms to enhance diagnostic accuracy. Buoy Health also announced partnerships with health insurance providers, allowing their chatbot to assist users in finding suitable healthcare coverage options.
  • In June 2023: Ada Health GmbH announced significant improvements to its AI-driven chatbot. The company expanded its medical database, increasing the accuracy of symptom assessment and health recommendations. It has also initiated partnerships with healthcare providers and organizations, with announcements made in August 2023, to integrate its chatbot into telemedicine platforms and electronic health record systems.
  • In April 2023: Babylon Inc. has been actively advancing its telehealth platform. It introduced virtual consultations with healthcare professionals through its chatbot, allowing patients to receive medical advice and prescriptions. The company also has been working on enhancing language support for its chatbot, with updates in July 2023, to cater to a broader patient demographic.

Healthcare Chatbots Key Market Trends

Healthcare Chatbots Market SkyQuest Analysis

SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates, and Analyses the Data collected by means of Primary Exploratory Research backed by the robust Secondary Desk research.

According to SkyQuest analysis, the increasing penetration of smartphones and internet connectivity globally presents a substantial opportunity for the global healthcare chatbots industry. With more people having access to digital technologies, chatbots can reach a broader audience, including in remote and underserved regions. Collaborations between technology companies and healthcare providers can further expand the capabilities and applications of chatbots, driving innovation and growth in the market. Additionally, advancements in AI and ML will continue to enhance chatbot functionalities, opening new avenues for improving healthcare delivery and patient outcomes.

Report Metric Details
Market size value in 2023 USD 975.22 million
Market size value in 2032 USD 6710.32 million
Growth Rate 23.9%
Base year 2024
Forecast period (2025-2032)
Forecast Unit (Value) USD Million
Segments covered
  • Application
    • Symptoms Check, Medical & Drug Information Assistance, Appointment Scheduling & Monitoring and Other Applications
  • Deployment
    • Cloud and On-premises
  • End User
    • Healthcare Providers, Healthcare Payers, Patients and Other End Users
  • Component
    • Software and Service
Regions covered North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA)
Companies covered
  • HealthTap, Inc.
  • Sensely, Inc.
  • Buoy Health, Inc.
  • Infermedica
  • Babylon Healthcare Service Limited
  • Baidu, Inc.
  • Ada Digital Health Ltd.
  • PACT Care BV
  • Woebot Labs, Inc.
  • GYANT.Com, Inc.
  • X2AI
  • Florence Healthcare
  • MedWhat
  • Bueller Health
  • Lark Health
Customization scope

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Table Of Content

Executive Summary

Market overview

  • Exhibit: Executive Summary – Chart on Market Overview
  • Exhibit: Executive Summary – Data Table on Market Overview
  • Exhibit: Executive Summary – Chart on Healthcare Chatbots Market Characteristics
  • Exhibit: Executive Summary – Chart on Market by Geography
  • Exhibit: Executive Summary – Chart on Market Segmentation
  • Exhibit: Executive Summary – Chart on Incremental Growth
  • Exhibit: Executive Summary – Data Table on Incremental Growth
  • Exhibit: Executive Summary – Chart on Vendor Market Positioning

Parent Market Analysis

Market overview

Market size

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • SWOT Analysis

KEY MARKET INSIGHTS

  • Technology Analysis
    • (Exhibit: Data Table: Name of technology and details)
  • Pricing Analysis
    • (Exhibit: Data Table: Name of technology and pricing details)
  • Supply Chain Analysis
    • (Exhibit: Detailed Supply Chain Presentation)
  • Value Chain Analysis
    • (Exhibit: Detailed Value Chain Presentation)
  • Ecosystem Of the Market
    • Exhibit: Parent Market Ecosystem Market Analysis
    • Exhibit: Market Characteristics of Parent Market
  • IP Analysis
    • (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
  • Trade Analysis
    • (Exhibit: Data Table: Import and Export data details)
  • Startup Analysis
    • (Exhibit: Data Table: Emerging startups details)
  • Raw Material Analysis
    • (Exhibit: Data Table: Mapping of key raw materials)
  • Innovation Matrix
    • (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
  • Pipeline product Analysis
    • (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
  • Macroeconomic Indicators

COVID IMPACT

  • Introduction
  • Impact On Economy—scenario Assessment
    • Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
  • Revised Market Size
    • Exhibit: Data Table on Healthcare Chatbots Market size and forecast 2021-2027 ($ million)
  • Impact Of COVID On Key Segments
    • Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
  • COVID Strategies By Company
    • Exhibit: Analysis on key strategies adopted by companies

MARKET DYNAMICS & OUTLOOK

  • Market Dynamics
    • Exhibit: Impact analysis of DROC, 2021
      • Drivers
      • Opportunities
      • Restraints
      • Challenges
  • Regulatory Landscape
    • Exhibit: Data Table on regulation from different region
  • SWOT Analysis
  • Porters Analysis
    • Competitive rivalry
      • Exhibit: Competitive rivalry Impact of key factors, 2021
    • Threat of substitute products
      • Exhibit: Threat of Substitute Products Impact of key factors, 2021
    • Bargaining power of buyers
      • Exhibit: buyers bargaining power Impact of key factors, 2021
    • Threat of new entrants
      • Exhibit: Threat of new entrants Impact of key factors, 2021
    • Bargaining power of suppliers
      • Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
  • Skyquest special insights on future disruptions
    • Political Impact
    • Economic impact
    • Social Impact
    • Technical Impact
    • Environmental Impact
    • Legal Impact

Market Size by Region

  • Chart on Market share by geography 2021-2027 (%)
  • Data Table on Market share by geography 2021-2027(%)
  • North America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • USA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Canada
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Europe
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Germany
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Spain
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • France
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • UK
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Europe
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Asia Pacific
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • China
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • India
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Japan
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Korea
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of Asia Pacific
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Latin America
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • Brazil
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of South America
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
  • Middle East & Africa (MEA)
    • Chart on Market share by country 2021-2027 (%)
    • Data Table on Market share by country 2021-2027(%)
    • GCC Countries
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • South Africa
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)
    • Rest of MEA
      • Exhibit: Chart on Market share 2021-2027 (%)
      • Exhibit: Market size and forecast 2021-2027 ($ million)

KEY COMPANY PROFILES

  • Competitive Landscape
    • Total number of companies covered
      • Exhibit: companies covered in the report, 2021
    • Top companies market positioning
      • Exhibit: company positioning matrix, 2021
    • Top companies market Share
      • Exhibit: Pie chart analysis on company market share, 2021(%)

Methodology

For the Healthcare Chatbots Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:

1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.

2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Healthcare Chatbots Market.

3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.

4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.

Analyst Support

Customization Options

With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Healthcare Chatbots Market:

Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.

Regional Analysis: Further analysis of the Healthcare Chatbots Market for additional countries.

Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.

Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.

Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.

Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.

Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.

Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.

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FAQs

Global Healthcare Chatbots Market size was valued at USD 975.22 million in 2023 and is poised to grow from USD 1208.29 million in 2024 to USD 6710.32 million by 2032, growing at a CAGR of 23.9% in the forecast period (2025-2032).

The global healthcare chatbots industry is characterized by intense competition, with a mix of established technology giants, innovative startups, and strategic collaborations between tech providers and healthcare organizations. Leading players like Microsoft and IBM are leveraging advancements in artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to develop sophisticated chatbot solutions. Microsoft’s Azure AI platform focuses on improving patient engagement and streamlining administrative processes, while IBM’s Watson Assistant for Healthcare integrates advanced NLP to enhance communication and efficiency. 'HealthTap, Inc.', 'Sensely, Inc.', 'Buoy Health, Inc.', 'Infermedica', 'Babylon Healthcare Service Limited', 'Baidu, Inc.', 'Ada Digital Health Ltd.', 'PACT Care BV', 'Woebot Labs, Inc.', 'GYANT.Com, Inc.', 'X2AI', 'Florence Healthcare', 'MedWhat', 'Bueller Health', 'Lark Health'

The growing demand for remote patient monitoring and telehealth solutions is significantly driving the expansion of the global healthcare chatbots industry. This demand trend originates from the patient-centric and technology-driven transformation in the healthcare industry. Furthermore, the increase in global rates of chronic diseases and an aging population has intensified the necessity for continuous monitoring and management of health conditions outside the traditional in-person healthcare system.

Integration of Digital Technology in Healthcare: Digital technology in healthcare is critical for the global healthcare chatbots market growth. With an increase in the number of healthcare providers taking their offerings online, there is a need for effective ways to engage patients and streamline healthcare facilities. Chatbots are instrumental in this process by offering a simple-to-use interface for patients to interact with when seeking health information or receiving personalized suggestions. This integration significantly enhances patient experiences and simplifies the management of healthcare operations.

North America accounted for the largest share of over 30% in 2024 due to the presence of key companies, high levels of investment in research & development, and the growing demand for virtual healthcare services. Furthermore, the regional market is growing because of the increased prevalence of chronic illnesses and the rising need for patient engagement programs. North America is witnessing tremendous market expansion due to the extensive use of technology and increased R&D spending. This market is anticipated to grow due to the high concentration of key companies in the area, strategic alliances, quicker FDA approvals, and significant R&D spending.

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Healthcare Chatbots Market

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