USD 975.22 million
Report ID:
SQMIG35D2289 |
Region:
Global |
Published Date: February, 2025
Pages:
185
|Tables:
113
|Figures:
72
Global Healthcare Chatbots Market size was valued at USD 975.22 million in 2023 and is poised to grow from USD 1208.29 million in 2024 to USD 6710.32 million by 2032, growing at a CAGR of 23.9% in the forecast period (2025-2032).
Healthcare payers operate chatbots to make connections with prospective clients. These chatbots are designed to address individuals' queries, providing prompt and accurate responses in the healthcare domain. Clinical teams claim to have saved a substantial amount of time due to this technology, thus freeing staff members to concentrate better on their core tasks. The healthcare industry is experiencing a significant surge in demand for these digital assistants because of modern technology automating several operations. The market is a rapidly expanding sector within the healthcare industry that involves the use of artificial intelligence (AI)-powered chatbot applications to improve patient engagement, provide health information, and support telemedicine services.
Healthcare chatbots were developed primarily to relieve the workload of primary care physicians and to assist people in learning how to take better care of their own health. Studies reveal that approximately 40% of patients in vulnerable or underprivileged populations do not complete the treatment, highlighting how serious the issue is in these groups. Northwell Health is a nonprofit integrated healthcare network with more than 81,000 employees that serves as both the largest private employer and healthcare provider in New York State.
Market snapshot - (2025-2032)
Global Market Size
USD 975.22 million
Largest Segment
Software
Fastest Growth
Service
Growth Rate
23.9% CAGR
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The global healthcare chatbots market is segmented into deployment, end user, product, component and region. Based on application, the market is segmented into symptoms check, medical & drug information assistance, appointment scheduling & monitoring and other applications. Based on deployment, the market is segmented into cloud and on-premises. Based on end user, the market is segmented into healthcare providers, healthcare payers, patients and other end users. Based on component, the market is segmented into software and service. Based on region, the market is segmented into North America, Europe, Asia-Pacific, the Middle East and Africa, and Latin America.
Analysis by Component
As per global healthcare chatbots market outlook, the software segment dominated the market in 2024 accounting for a revenue share of over 62.0%. The software segment is growing due to enhanced technological features in chatbot software, like mobile platform compatibility, cloud-based deployment, interference engine, multilingual capabilities, Natural Language Processing (NLP), Application Programming Interface (API), and single point of search. Furthermore, compared to rule-based chatbots, artificial intelligence software-powered chatbots are the most advanced since machine-learning chatbots are typically more conversational, data-driven, and predictive. No matter how the inquiries are expressed, the Al software-based chatbots cannot only comprehend the patient's intent but also provide precise responses. For example, they can schedule consultations and use a symptom checker to diagnose the illness.
As per global healthcare chatbots market forecast, the service segment will register a CAGR of 24.5% from 2025 to 2032. Healthcare chatbot services are digital technologies that use conversational interfaces to offer information, assistance, and services to patients, healthcare practitioners, and other industry stakeholders. AI plays a significant role in healthcare chatbot services. AI chatbots schedule appointments and handle requests for prescription renewals in addition to offering patients basic informational support (such as details about visiting hours and addresses). Moreover, healthcare chatbot services allow chatbots to evaluate a patient's symptoms to determine whether they need medical attention. In addition, it can enable medical staff to track patients conditions and link a patient with a doctor for a consultation.
Analysis by Deployment
As per global healthcare chatbots market analysis, the cloud segment is expected to register the highest revenue growth of over 63.4% in the forecast period. Cloud-based chatbots can be adjusted less, require less initial investment, and are more accessible than on-premises chatbots. Healthcare companies simply scale their chatbot services up or down in response to demand due to cloud-based models in healthcare chatbots. This is essential for effectively managing different user interaction levels, particularly during peak hours. Cloud providers make significant investments in security measures and issue compliance certifications to assist healthcare firms in complying with regulatory standards, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States. They offer services and products for data encryption, access control, and compliance.
The on-premises segment accounted for 23% CAGR during a forecast period. Healthcare organizations that use on-premises chatbots host the chatbot's data, services, and infrastructure on their own servers or data centers. When a chatbot is deployed on-premises, all its parts are physically housed and managed by the healthcare institution, as opposed to cloud-based models where resources are maintained in a remote cloud environment. Direct control over data is a major factor in healthcare businesses' decision to use an on-premises strategy. This is particularly crucial for private and sensitive patient health data since it gives the company complete control over data security and privacy.
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North America accounted for the largest share of over 30% in 2024 due to the presence of key companies, high levels of investment in research & development, and the growing demand for virtual healthcare services. Furthermore, the regional market is growing because of the increased prevalence of chronic illnesses and the rising need for patient engagement programs. North America is witnessing tremendous market expansion due to the extensive use of technology and increased R&D spending. This market is anticipated to grow due to the high concentration of key companies in the area, strategic alliances, quicker FDA approvals, and significant R&D spending.
Asia-Pacific in the market has recently experienced rapid growth, which is projected to continue during the forecast period. Many significant factors are contributing to the growth of healthcare chatbots, such as favourable initiatives taken by the government in various countries and striving to amalgamate digital services into the healthcare systems. In addition, the shift of the patient pool from conventional treatments and diagnostic and medical consulting methods to easily accessible platforms like telehealth and digital health have been widely popularized in the region, wherein healthcare chatbots have played a prominent role. As the Asia-Pacific region has a high prevalence of chronic diseases and a severe shortage of healthcare professionals, especially in remote and rural areas, healthcare chatbots for medical and health-related events are rapidly rising.
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Drivers
Rising Need for Remote Patient Monitoring and Telehealth Solutions
Demand For AI-based Chatbots to Deliver Superior Customer Experience
Restraints
Concerns Regarding Data Privacy
Reliability and Accuracy of Medical Advice
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The global healthcare chatbots industry is characterized by intense competition, with a mix of established technology giants, innovative startups, and strategic collaborations between tech providers and healthcare organizations. Leading players like Microsoft and IBM are leveraging advancements in artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to develop sophisticated chatbot solutions. Microsoft’s Azure AI platform focuses on improving patient engagement and streamlining administrative processes, while IBM’s Watson Assistant for Healthcare integrates advanced NLP to enhance communication and efficiency.
Top Player’s Company Profiles
Recent Developments
SkyQuest’s ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Co-relates, and Analyses the Data collected by means of Primary Exploratory Research backed by the robust Secondary Desk research.
According to SkyQuest analysis, the increasing penetration of smartphones and internet connectivity globally presents a substantial opportunity for the global healthcare chatbots industry. With more people having access to digital technologies, chatbots can reach a broader audience, including in remote and underserved regions. Collaborations between technology companies and healthcare providers can further expand the capabilities and applications of chatbots, driving innovation and growth in the market. Additionally, advancements in AI and ML will continue to enhance chatbot functionalities, opening new avenues for improving healthcare delivery and patient outcomes.
Report Metric | Details |
---|---|
Market size value in 2023 | USD 975.22 million |
Market size value in 2032 | USD 6710.32 million |
Growth Rate | 23.9% |
Base year | 2024 |
Forecast period | (2025-2032) |
Forecast Unit (Value) | USD Million |
Segments covered |
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Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
Companies covered |
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Customization scope | Free report customization with purchase. Customization includes:-
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Table Of Content
Executive Summary
Market overview
Parent Market Analysis
Market overview
Market size
KEY MARKET INSIGHTS
COVID IMPACT
MARKET DYNAMICS & OUTLOOK
Market Size by Region
KEY COMPANY PROFILES
Methodology
For the Healthcare Chatbots Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the Healthcare Chatbots Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
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Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the Healthcare Chatbots Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Healthcare Chatbots Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
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