Global Field Service Management (FSM) Market

Global Field Service Management (FSM) Market Size, Share, Growth Analysis, By Component(Solutions, Services), By Application(Work Order Management, Schedule), By Deployment(Cloud, On-Premise), By Enterprise Size(Large Enterprises, Small & Medium Size Enterprises), By Vertical(BFSI, IT) - Industry Forecast 2024-2031


Report ID: SQSG45E2019 | Region: Global | Published Date: February, 2024
Pages: 157 | Tables: 150 | Figures: 78

Global Field Service Management (FSM) Market Insights

Global Field Service Management (FSM) Market size was valued at USD 4.71 billion in 2019 and is poised to grow from USD 5.4 billion in 2023 to USD 25.4 billion by 2031, growing at a CAGR of 14.57% in the forecast period (2024-2031).

Field service management (FSM) is the organization of a company's resources, such as personnel and machinery, in work tasks and operations performed outside of the premises of the firm. Installing, maintaining, or repairing equipment, systems, or assets generally includes sending employees or contractors to a site outside of the company's facilities. Field service practitioners who provide clients with professional, specialized, or unique services are managed by field service managers who also maintain track of the organization's field resources.

Software called "field service management" was created to manage multiple components, including vehicle tracking, scheduling, inventory management, and customer portals, in order to coordinate field operations. Numerous firms have consistently expressed a need for customer-centric solutions, which has increased the demand for field service solutions. The mobile-driven solution aids firms in maximizing efficiency and fostering consumer-led experiences. Furthermore, the market share is probably being driven by the technologically cutting-edge improvements in FSM.

For example, for its clients, the Australian engineering company Monadelphous is frequently asked to manage extensive maintenance tasks known as "shutdowns." More than 100 people from a multidisciplinary team are needed for these projects; they must all be brought in, housed for the duration of the project, and then flown out again. Such projects frequently involve a number of concurrent initiatives with personnel dispersed around the nation. The company discovered that using its workforce management system needed too much cumbersome manual effort to plan trips, coordinate each project, and keep distant workers linked. Monadelphous created the MonaWork mobile app with OutSystems to streamline all scheduling and communication for the workplace. The software interfaces with the organization's enterprise resource planning (ERP) system to guarantee that calendars, messages, contacts, travel, and lodging data are constantly accessible and current.

US Field Service Management (FSM) Market is poised to grow at a sustainable CAGR for the next forecast year.

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Global Field Service Management (FSM) Market size was valued at USD 4.71 billion in 2019 and is poised to grow from USD 5.4 billion in 2023 to USD 25.4 billion by 2031, growing at a CAGR of 14.57% in the forecast period (2024-2031).

The global field service management market is relatively fragmented, with a high level of competition. The prominent players operating in the market are constantly adopting various growth strategies to stay afloat in the market. Product launches, innovations, mergers, and acquisitions, collaborations and partnerships, and intensive R&D are some of the growth strategies that are adopted by these key players to thrive in the competitive market. For example, Metallic DMaaS on Oracle Cloud is now a part of Commvault's strategic relationship with Oracle, a pioneer in intelligent data services across on-premises, cloud, and SaaS settings. Metallic's market-leading services will be made available on Oracle Cloud Infrastructure (OCI) and will be accessible in all commercial OCI regions worldwide as part of Commvault's multi-cloud strategy. The key market players are also constantly focused on R&D to supply industries with the most efficient and cost-effective solutions. 'Oracle Corporation', 'SAP SE', 'IBM Corporation', 'IFS AB', 'ServiceMax, Inc.', 'ClickSoftware Technologies Ltd.', 'Astea International Inc.', 'Trimble Inc.', 'Salesforce.com, Inc.', 'Microsoft Corporation', 'Infor, Inc.', 'PTC, Inc.', 'Comarch SA', 'ServicePower Technologies plc', 'ServiceNow, Inc.', 'Verizon Communications Inc.', 'FLSmidth & Co. A/S', 'Coresystems AG', 'OverIT Spa', 'Industrial and Financial Systems AB (IFS)'

To increase customer satisfaction, there is a growing need across sectors for real-time field service solutions. By linking customers with the closest service provider, businesses can respond to consumer inquiries right away thanks to the real-time monitoring and administration of field personnel. As a result, these solutions are becoming more popular across all industries. These solutions assist companies in promptly reacting to customer issues, which enhances the relationship with the experience of the consumer. All field activities may be effectively managed by the real-time FSM system to help you make smarter business decisions.

Early adopters of mobile technology were field service providers, and today's businesses who use mobile-enabled software are receiving clear advantages. According to the Infographic HSO CRM study, 45% of the staff of the organization uses smartphones or mobile devices as their main means of communication. According to the survey, 60% of field service managers are utilizing the bring your own device method to improve productivity and communication. Because of this, FSM providers are concentrating on businesses with mobile-driven cultures to give top-notch experiences. For instance, SAP SE provides the company with mServiceOrder, a field service management solution. With real-time analytics, the app helps field technicians fix problems quickly.

Due to the rising popularity of workplace mobility solutions and ongoing efforts to simplify field service teams and operations, North America is projected to have a disproportionately large share of the global field service management market. The area is regarded as the center of technical development and is home to important key figures engaged in developing field service management solutions. To provide clients with effective services, these North American players are investing in research and development operations. For example, in order to jointly provide Oracle Cloud Infrastructure (OCI) services to businesses and organizations in Colombia's public and commercial sectors, Oracle and Claro announced their alliance. Claro will take on the role of host partner for an Oracle Cloud region in Colombia, allowing it to provide OCI platform services with expert and managed services to assist clients in implementing cloud solutions. In addition, Claro will move over 100 on-premises servers running mission-critical workloads to OCI to assist streamline its customer support and invoicing procedures.

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Global Field Service Management (FSM) Market

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