What is the global market size of Field Service Management (FSM) Market?

Global Field Service Management (FSM) Market size was valued at USD 4.71 billion in 2021 and is poised to grow from USD 5.4 billion in 2022 to USD 25.4 billion by 2030, growing at a CAGR of 14.57% in the forecast period (2023-2030).

What is the key driver of Global Field Service Management (FSM) Market?

To increase customer satisfaction, there is a growing need across sectors for real-time field service solutions. By linking customers with the closest service provider, businesses can respond to consumer inquiries right away thanks to the real-time monitoring and administration of field personnel. As a result, these solutions are becoming more popular across all industries. These solutions assist companies in promptly reacting to customer issues, which enhances the relationship with the experience of the consumer. All field activities may be effectively managed by the real-time FSM system to help you make smarter business decisions.

What is the key market trend for Global Field Service Management (FSM) Market?

Early adopters of mobile technology were field service providers, and today's businesses who use mobile-enabled software are receiving clear advantages. According to the Infographic HSO CRM study, 45% of the staff of the organization uses smartphones or mobile devices as their main means of communication. According to the survey, 60% of field service managers are utilizing the bring your own device method to improve productivity and communication. Because of this, FSM providers are concentrating on businesses with mobile-driven cultures to give top-notch experiences. For instance, SAP SE provides the company with mServiceOrder, a field service management solution. With real-time analytics, the app helps field technicians fix problems quickly.

Which region accounted for the largest share in Global Field Service Management (FSM) Market?

Due to the rising popularity of workplace mobility solutions and ongoing efforts to simplify field service teams and operations, North America is projected to have a disproportionately large share of the global field service management market. The area is regarded as the center of technical development and is home to important key figures engaged in developing field service management solutions. To provide clients with effective services, these North American players are investing in research and development operations. For example, in order to jointly provide Oracle Cloud Infrastructure (OCI) services to businesses and organizations in Colombia's public and commercial sectors, Oracle and Claro announced their alliance. Claro will take on the role of host partner for an Oracle Cloud region in Colombia, allowing it to provide OCI platform services with expert and managed services to assist clients in implementing cloud solutions. In addition, Claro will move over 100 on-premises servers running mission-critical workloads to OCI to assist streamline its customer support and invoicing procedures.

Top Field Service Management (FSM) Companies

Skyquest Technology's expert advisors have carried out comprehensive research and identified these companies as industry leaders in the Field Service Management (FSM) Market. This Analysis is based on comprehensive primary and secondary research on the corporate strategies, financial and operational performance, product portfolio, market share and brand analysis of all the leading Field Service Management (FSM) industry players.

Field Service Management (FSM) Market Competitive Landscape

The global field service management market is relatively fragmented, with a high level of competition. The prominent players operating in the market are constantly adopting various growth strategies to stay afloat in the market. Product launches, innovations, mergers, and acquisitions, collaborations and partnerships, and intensive R&D are some of the growth strategies that are adopted by these key players to thrive in the competitive market. For example, Metallic DMaaS on Oracle Cloud is now a part of Commvault's strategic relationship with Oracle, a pioneer in intelligent data services across on-premises, cloud, and SaaS settings. Metallic's market-leading services will be made available on Oracle Cloud Infrastructure (OCI) and will be accessible in all commercial OCI regions worldwide as part of Commvault's multi-cloud strategy. The key market players are also constantly focused on R&D to supply industries with the most efficient and cost-effective solutions.

Top Players in the Global Field Service Management Market

Oracle Corporation
SAP SE
IBM Corporation
IFS AB
ServiceMax, Inc.
ClickSoftware Technologies Ltd.
Astea International Inc.
Trimble Inc.
Salesforce.com, Inc.
Microsoft Corporation
Infor, Inc.
PTC, Inc.
Comarch SA
ServicePower Technologies plc
ServiceNow, Inc.
Verizon Communications Inc.
FLSmidth & Co. A/S
Coresystems AG
OverIT Spa
Industrial and Financial Systems AB (IFS)

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Global Field Service Management (FSM) Market size was valued at USD 4.46 Billion in 2024 and is poised to grow from USD 5.03 Billion in 2025 to USD 13.08 Billion by 2033, growing at a CAGR of 12.7% during the forecast period (2026–2033).

Market leaders are emphasizing product innovation, strategic partnerships, and acquisitions to broaden their offerings in the highly competitive Field Service Management (FSM) Market. Companies are prioritizing several Field Service Management (FSM) Market strategies, including cloud-native, mobile, and integration of AI/IoT. With increasing demand for digital field services, companies can grow their market share by using customer-centric features, improved security, and local expansion strategies. 'Workiz ', 'HERE Technologies ', 'Salesforce ', 'Comarch SA ', 'SAP ', 'ServiceNow ', 'IBM ', 'Salesforce Field Service ', 'IFS ', 'ClickSoftware (a Salesforce company) ', 'Trimble ', 'PTC ', 'Oracle Field Service Cloud ', 'Zoho Corporation ', 'Astea International'

Why Is North America Leading the FSM Market Transformation? As per the 2024 Field Service Management (FSM) Market regional forecast, North America remains the leader in the market due to its robust manufacturing sector and cutting-edge technology infrastructure. The industry is motivated by the rapid use of digital technologies to automate field activities in industries such as manufacturing and healthcare. More than 65% of American firms implemented cloud-based FSM systems in 2024, enhancing productivity. By decreasing downtime by 30%, AI-IoT integration drove expansion through 2025.

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Field Service Management (FSM) Market

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Top Field Service Management (FSM) Companies

Field Service Management (FSM) Market Competitive Landscape

FAQs

What is the global market size of Field Service Management (FSM) Market?

Who are the key vendors in the Field Service Management (FSM) Market?

What is the key driver of Field Service Management (FSM) Market?

What is the key market trend for Field Service Management (FSM) Market?

Which region accounted for the largest share in Field Service Management (FSM) Market?

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