Digital Banking Platform Market Trends

Skyquest Technology's expert advisors have carried out comprehensive research on the digital banking platform market to identify the major global and regional market trends and growth opportunities for leading players and new entrants in this market. The analysis is based on in-depth primary and secondary research to understand the major market drivers and restraints shaping the future development and growth of the industry.

Digital Banking Platform Market Dynamics

Digital Banking Platform Market Drivers

Adoption of Digital Banking Services Drives the Market Expansion

  • Across the globe, customers are fast moving towards digital banking services because of the conveniences and accessibility and other customized experiences this channel offers. The banks try to give broad, all-inclusive digital banking platforms that would help customers carry out wide scope financial activities online or through a mobile app. For example, JPMorgan Chase is one of the biggest banks in the United States, which posted a tremendous increase in the adoption of digital banking. Accordingly, in 2022, about 75% of their customers were actively using digital banking services.

Enhancing Operational Efficiency

  • Banks are under pressure to manage their costs while giving flawless customer experience. Here's how digital banking platforms prove helpful: they automate most of the processes, reducing manual interventions and enabling efficient data management and analytics. This will hone not only the speed and accuracy of transactions but also help banks gain valuable insights from customers' behaviors and preferences. For example, BBVA (a Spanish multinational banking group) realized that a digital banking platform would allow the bank to reduce operational cost overheads, mainly achieved by pulling together a raft of different legacy systems into a single, streamlined infrastructure.

Digital Banking Platform Market Restraints

Security and Privacy Concerns Can Affect the Digital Banking Adoption

  • Together with the wide acceptance of digital banking platforms comes strong concerns related to cybersecurity and data privacy. Banks are under pressure to make a worthy investment in robust security measures to meet the strict regulatory requirements concerning customer information against Cyber-attacks. In case of any breach of security or privacy, a severe reduction in customer trust is related to a reputation loss and financial loss for banks. Therefore, these concerns are of prime importance to be addressed so that the growth of the market of digital banking platforms remains sustainable.

Regulatory and Compliance Challenges Can Hinder for Banks and Other Financial Institutions

  • The banking sector happens to be among the most heavily regulated, and banks always must meet compliance requirements by the multiple authorities concerned in their operations. To establish digital banking platforms, therefore, complex regulatory frameworks in place have to be followed. Furthermore, banks are supposed to comply with data protection legislation, financial anti-money laundering laws, and customer authentication policy for lawful and ethical operations. Against this background, the banks have to negotiate these regulatory landscapes and fully exploit digital banking platforms.

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Digital Banking Platform Market size was valued at USD 10.53 Billion in 2023 and is poised to grow from USD 11.92 Billion in 2024 to USD 32.15 Billion by 2032, growing at a CAGR of 13.2% during the forecast period (2025-2032).

The global digital banking platform market is among the very aggressive markets, inexhaustibly eyed by many parties. Companies in this space offer a broad spectrum of digital banking solutions and seek to equip financial institutions worldwide with new generation and customer-centric platforms. The competitive landscape encompasses fierce competitive pressures, technological advancement, strategic partnerships, and continuous product development. Most marketplace participants are focused on continuous innovation, investing in research and development, and extending their product portfolios to meet the changing needs of financial institutions in order to enhance their competitive edge. Across the market, strategic partnerships and collaborations with fintech firms and financial institutions can be witnessed, wherein the companies make full use of each other's strengths to strengthen their position. 'Finastra (UK)', 'FIS (US)', 'Temenos (Switzerland)', 'Oracle (US)', 'Infosys (India)', 'Appway (Switzerland)', 'SAP SE (Germany)', 'Tata Consultancy Services (India)', 'Capgemini (France)', 'IBM (US)', 'Sopra Banking Software (France)', 'Intellect Design Arena Ltd (India)', 'Backbase (Netherlands)', 'CREALOGIX (Switzerland)', 'EdgeVerve Systems Ltd. (India)', 'Avaloq (Switzerland)', 'Profile Software (Greece)', 'Technisys (US)', 'ERI Bancaire (Switzerland)', 'Mambu (Germany)'

Across the globe, customers are fast moving towards digital banking services because of the conveniences and accessibility and other customized experiences this channel offers. The banks try to give broad, all-inclusive digital banking platforms that would help customers carry out wide scope financial activities online or through a mobile app. For example, JPMorgan Chase is one of the biggest banks in the United States, which posted a tremendous increase in the adoption of digital banking. Accordingly, in 2022, about 75% of their customers were actively using digital banking services.

AI and ML technologies can make up a high level in a digital banking platform—from personalization in customer experience to process automation, anti-fraud detection, and risk management optimization. For example, Bank of America uses AI-based virtual assistants to develop more intelligent relations with customers and customized advice. Through continued innovation and improvements in operational efficiency, AI and ML are likely to further transform the market for digital banking platforms.

In 2023, Asia Pacific emerged as the dominant region in the global digital banking platform market, with the highest CAGR of 14.0%. With India and Japan emerged as the dominating countries with revenue share of USD 1.78 billion and USD 8.50 billion respectively. This region is on the edge of explosive growth, with new digital market players entering the market and disrupting the industry every day as it reinvents the banking system for consumers and businesses. The expansion is powered by the new demand for mobile and online banking alternatives. The opportunities for existing players and new entrants alike look particularly bright, with regulators doling out licenses and setting standards for a new generation of banking. Most notably, this is a potential that an India-based digital banking platform startup, WeRize, has been able to successfully tap into. WeRize has delivered over 1,000 financial products to small cities. In the most recent funding round, WeRize declared USD 8 million to put forward the appetite for fresh and innovative digital banking solutions in this region. 

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Global Digital Banking Platform Market
Digital Banking Platform Market

Report ID: SQMIG45A2134

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