What is the global market size of Contact Center Software Market?

Global Contact Center Software Market size was valued at USD 29.03 billion in 2021 and is poised to grow from USD 35.3 billion in 2022 to USD 168.75 billion by 2030, growing at a CAGR of 21.6% in the forecast period (2023-2030).

Global Contact Center Software Companies

Global Contact Center Software Market Competitive Landscape

Contact Center Software Market Top Player’s Company Profiles

Cisco Systems, Inc.
Avaya Holdings Corp.
Five9, Inc.
Genesys Telecommunications Laboratories, Inc.
Nice Ltd.
Mitel Networks Corp.
8x8, Inc.
Alcatel-Lucent Enterprise
Aspect Software, Inc.
SAP SE
Oracle Corporation
Vonage Holdings Corp.
Enghouse Systems Limited
Connect First, Inc.
Vocalcom
NewVoiceMedia
Talkdesk, Inc.
Zoho Corporation Pvt. Ltd.
Salesforce.com, Inc.
KOOKOO CloudAgent

Contact Center Software Market

FAQs

Contact Center Software Market size was valued at USD 29.03 billion in 2019 and is poised to grow from USD 35.3 billion in 2023 to USD 168.75 billion by 2031, growing at a CAGR of 21.6% in the forecast period (2024-2031).

There are many major players in the highly competitive market for Contact Center Software . By planning for spending to launch new or improved solutions or by engaging in smart mergers and acquisitions, many companies are increasing their market presence. 'Cisco Systems, Inc.', 'Avaya Holdings Corp.', 'Five9, Inc.', 'Genesys Telecommunications Laboratories, Inc.', 'Nice Ltd.', 'Mitel Networks Corp.', '8x8, Inc.', 'Alcatel-Lucent Enterprise', 'Aspect Software, Inc.', 'SAP SE', 'Oracle Corporation', 'Vonage Holdings Corp.', 'Enghouse Systems Limited', 'Connect First, Inc.', 'Vocalcom', 'NewVoiceMedia', 'Talkdesk, Inc.', 'Zoho Corporation Pvt. Ltd.', 'Salesforce.com, Inc.', 'KOOKOO CloudAgent'

The growing demand for automating customer care services is one of the most important market factors influencing the growth of the Contact Center Software market. To create long-term value for the company, customer care executives are now in charge of preserving stronger ties with customers. To ensure brand loyalty, they must concentrate on keeping their current clientele. This force companies and choose automation so that they can spend less time reacting to regular customer queries and much more time solving complex issues and acquiring new customers.

There are no longer single channel contact centers in the retail sector. The sector has seen many changes as a result of the expansion of e-commerce. The post-sale services provided to customers must now be managed with a rising amount of omnichannel sales, creating a significant opportunity for the Contact Center Software market. Consumers are increasingly accepting of omnichannel sales. More than 70% of customers are receptive to purchasing online, some of whom use online channels frequently, while a smaller number would suggest swapping if the experience and value for money are improved. In countries like the United Kingdom, where omni-channel sales are predicted to increase quickly, the market for retail products appears to have a very bright future. One perspective of the customer and a personal shopping experience were ranked as the top priorities by merchants nationwide in a Manhattan Associates survey. Due to this market environment, contact centers—as opposed to the classic contact center framework expected to assist omnichannel retailers.

In 2022, North America held a revenue share of over 35.0%, leading the global market. Some of the key companies in the sector are based in North America. Furthermore, companies in North American regions are investing heavily in trying to cut technologies like big data, analytics, and cloud platforms. Both major and small & medium firms in the region are placing more attention on boosting efficiency by optimizing outgoing and incoming operations. The fast-growing e-commerce industry in combination with the more popular omnichannel approach to sales is expected to increase the growth of the regional market.

Feedback From Our Clients

"We have purchased recently a report from SkyQuest Technology, and we are happy to inform you that this report was so useful and practical for our team. Skyquest Team was very active and our queries were followed up completely.It was amazing. "

- Mr. Ali Zali, Commercial Director, ICIIC Iran.

Global Contact Center Software Market Competitive Landscape

Global Contact Center Software Market Report Snapshots

Want to customize this report?

FAQs

Request Free Customization

Feedback From Our Clients

$5,300

Global Contact Center Software Market Competitive Landscape

Global Contact Center Software Market Report Snapshots

Want to customize this report?

FAQs

What is the global market size of Contact Center Software Market?

Who are the key vendors in the Global Contact Center Software Market?

What is the key driver of Global Contact Center Software Market?

What is the key market trend for Global Contact Center Software Market?

Which region accounted for the largest share in Global Contact Center Software Market?

Request Free Customization

Related Reports

Feedback From Our Clients

$5,300