Product ID: UCMIG45A2049
Contact Center Intelligence Market Size, Share, Growth Analysis, By Solution(Chatbot, Intelligent Virtual Assistant (IVA)), By Service(Integration & Deployment, Support & Maintenance), By Technology(Natural Language Processing, Machine Learning), By Deployment(Hosted, On-premise), By Enterprise Size(Large Enterprises, Small & Medium Enterprises), By End-use(BFSI, Consumer Goods & Retail), By Region(North America, Asia Pacific) - Industry Forecast 2024-2031
Report ID:
UCMIG45A2049 |
Region:
Global |
Published Date: Upcoming |
Pages:
165
| Tables: 55 | Figures: 60
Contact Center Intelligence Market Insights
Market Overview:
The worldwide contact center intelligence market was valued at USD 1.07 billion in 2019, and it is estimated to grow at a compound annual growth rate (CAGR) of 23.5% from 2020 to 2027, thanks to the increasing usage of Artificial Intelligence (AI)-based solutions. This trend is driven by the escalating need for customized customer support services and real-time assistance. AI tools help companies to decrease call handling times, reduce agent training expenses, and increase call deflection rates. As a result, numerous businesses are actively adopting automated customer service interactions. Social media has become the most popular platform for customer engagement, and many contact centers are utilizing automated procedures for digital channels, such as social media, to engage with customers and discover new sales prospects.
Contact Center Intelligence Market, Forecast & Y-O-Y Growth Rate, 2020 - 2028
To get more reports on the above market click here to
Get Free Sample
Get Free Sample
This report is being written to illustrate the market opportunity by region and by segments, indicating opportunity areas for the vendors to tap upon. To estimate the opportunity, it was very important to understand the current market scenario and the way it will grow in future.
Production and consumption patterns are being carefully compared to forecast the market. Other factors considered to forecast the market are the growth of the adjacent market, revenue growth of the key market vendors, scenario-based analysis, and market segment growth.
The market size was determined by estimating the market through a top-down and bottom-up approach, which was further validated with industry interviews. Considering the nature of the market we derived the Internet Software & Services by segment aggregation, the contribution of the Internet Software & Services in Software & Services and vendor share.
To determine the growth of the market factors such as drivers, trends, restraints, and opportunities were identified, and the impact of these factors was analyzed to determine the market growth. To understand the market growth in detail, we have analyzed the year-on-year growth of the market. Also, historic growth rates were compared to determine growth patterns.
Contact Center Intelligence Market Report Snapshots
Want to customize this report?
Our industry expert will work with you to provide you with customized data in a short amount of time.
REQUEST FREE CUSTOMIZATION
USA (+1) 351-333-4748
