BPO Market Size

BPO Market size was valued at USD 57.67 Billion in 2023 and is poised to grow from USD 62.92 Billion in 2024 to USD 120.82 Billion by 2032, growing at a CAGR of 9.1% during the forecast period (2025-2032).

BPO is a contracted business support activity with an external service provider. Services offered by BPOs include human resources, payroll, and call centers. Companies are increasingly turning to business outsourcing, as they realize that the partnership is a long-term, cost-effective strategy. Many countries view BPO as an opportunity to create jobs. The market is predicted to benefit from the increasing focus of organizations on improving business agility, in order to survive the changing dynamics of business, as well as ways of increasing efficiency while decreasing operating costs and emphasizing core competencies.

Several end-use industries, including banking, financial services, healthcare, and manufacturing employ BPO services in some capacity, which in return strengthens market growth. Outsourcing business operations offers benefits like reducing operational costs and increasing efficiency in support functions like customer service. A BPO service not only offers increased interconnection for businesses, but it also provides reliable, relevant, and round-the-clock support for essential business processes. Changing business strategies from monopolistic to shared workload cultures is fuelling growth in demand for business process outsourcing.

US BPO Market is poised to grow at a sustainable CAGR for the next forcast year.