USD 27.6 billion
OSS and BSS Market Size, Share, and Growth Analysis
OSS and BSS Market By Type (OSS, BSS), By Component (Solution, Services), By Solution Type (Network Planning and Design, Service Delivery), By Deployment Mode, By Organization Size, By Region - Industry Forecast 2025-2032
Report ID:
SQMIG20O2008 |
Region:
Global |
Published Date: February, 2025
Pages:
157
|Tables:
90
|Figures:
76
Format -
OSS and BSS Market Insights
OSS and BSS Market size was valued at USD 27.6 billion in 2023 and is poised to grow from USD 31.02 billion in 2024 to USD 79.03 billion by 2032, growing at a CAGR of 12.4% during the forecast period (2025-2032).
In recent years, the global Operations Support Systems (OSS) and Business Support Systems (BSS) market has been experiencing significant growth as communication service providers seek to enhance their operational efficiency and deliver better customer experiences. The increasing adoption of digital transformation initiatives, the proliferation of mobile devices, and the rising demand for high-speed internet services are key drivers.
Additionally, the OSS segment is witnessing ongoing advancements in telecommunications technologies and it majorly focuses on network management, service fulfillment, and service assurance, leading the steady growth. On the other hand, the BSS segment, which encompasses customer management, revenue management, and product management, is gaining traction as businesses prioritize monetization strategies and personalized customer experiences.
Market snapshot - 2025-2032
Global Market Size
Largest Segment
BSS (Business Support Systems)
Fastest Growth
OSS (Operations Support Systems)
Growth Rate
12.4% CAGR
Global OSS and BSS Market ($ Bn)
Country Share for North America Region (%)
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OSS and BSS Market Segments Analysis
Global OSS and BSS Market is segmented by Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical and region. Based on Type, the market is segmented into OSS and BSS. Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Network Planning and Design, Service Delivery, Service Fulfillment, Service Assurance, Customer and Product Management, Billing and Revenue Management, Network Performance Management and Others. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises and Large Enterprises. Based on Industry Vertical, the market is segmented into IT and Telecom, BFSI, Media and Entertainment, Retail and E-commerce and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.
Analysis by Type
BSS (Business Support Systems) have typically held a substantial market share due to increasing emphasis on customer-centric services and the need for effective revenue management. Moreover, Customer Management, Revenue Management, and Product Management within BSS play pivotal roles in enhancing customer experiences, streamlining operations, and optimizing revenue streams for businesses.
The fastest-growing component type is likely to be the OSS segment, particularly driven by the advancements in telecommunications technologies and the deployment of 5G networks. As the industry transitions to next-generation networks, OSS solutions become increasingly critical for efficient network management, service fulfillment, and service assurance.
Analysis by End-User
Communication Service Providers (CSPs) have long dominated the global Oss and BSS market as CSPs are at the forefront of adopting OSS and BSS solutions to enhance their operational efficiency, improve customer experiences, and stay competitive in a rapidly evolving telecommunications landscape. Moreover, The demand for advanced network management, service fulfillment, and assurance tools drives the adoption of OSS, while BSS supports CSPs in optimizing customer management, revenue streams, and product offerings.
The Enterprises market's fastest-growing segment. As businesses across various industries increasingly recognize the importance of digital transformation, they are turning to OSS and BSS solutions to streamline their operations, manage products efficiently, and provide enhanced services to their customers.
Global OSS and BSS Market By Type
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OSS and BSS Market Regional Insights
North America has dominated the Oss and Bss market due to the early technology adoption, a mature telecommunications landscape, and the presence of key market players. Digital transformation, coupled with the continuous evolution of communication technologies in the region contributes to the strong demand for OSS and BSS solutions.
Asia-Pacific is likely to be the fastest-growing region due to the rapid expansion of telecommunications infrastructure, increasing mobile device penetration, and the deployment of advanced network technologies such as 5G. Countries in Asia-Pacific are experiencing a surge in demand for OSS and BSS solutions.
Global OSS and BSS Market By Region
- Largest
- Fastest
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OSS and BSS Market Dynamics
OSS and BSS Market Drivers
Increasing Adoption of Digital Transformation and Proliferation of Mobile Devices
- The increasing adoption of digital transformation initiatives across industries, prompting organizations to invest in advanced Operations Support Systems (OSS) and Business Support Systems (BSS) for efficient operational processes and enhanced customer experiences. The proliferation of mobile devices and the rising demand for high-speed internet services also play a pivotal role, driving the need for robust OSS and BSS solutions to manage and optimize communication networks effectively.
OSS and BSS Market Restraints
High Initial Implementation Costs and Interoperability Issues
- The substantial investment required for integration and customization can pose a challenge for smaller enterprises or those operating on tighter budgets. Additionally, interoperability issues with existing legacy systems within organizations can hinder the seamless adoption of OSS and BSS solutions, leading to potential disruptions in operations.
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OSS and BSS Market Competitive Landscape
The competitive environment of the OSS and BSS market is dynamic and characterized by intense rivalry among key players vying for market share and prominence. Partnerships, collaborations, and strategic alliances are common as companies seek to broaden their product portfolios and enhance their market presence. Additionally, mergers and acquisitions play a significant role in shaping the competitive dynamics, with larger entities aiming to consolidate their market position and acquire specialized capabilities.
Top Players in OSS and BSS Market
- Amdocs
- Cisco Systems Inc
- Comarch SA
- Hewlett Packard Enterprise Development LP
- Huawei Technologies Co. Ltd
- Infosys Limited
- Netcracker Technology Corporation (NEC Corporation)
- Nokia Corporation
- Oracle Corporation
- Suntech S.A.
Recent Developments
- January 2023: Amdocs has discreetly abandoned its plans to acquire Mycom OSI. The OSS giant had initially revealed a $188 million takeover agreement with the UK service assurance company in May, but the deal has since been canceled.
- July 2023: The acquisition of Ericom by Cradlepoint bolsters Ericsson's global enterprise aspirations. Cradlepoint, known for its expertise in enterprise-centric wireless WAN and private 5G networks, is now integrated into Ericsson's Business Area Enterprise Wireless Solutions (BEWS).
OSS and BSS Key Market Trends
- Integration of Artificial Intelligence (AI) and Machine Learning (ML): The integration of artificial intelligence (AI) and machine learning (ML) capabilities into OSS and BSS solutions empowers communication service providers and enterprises to automate and optimize their operations, enhance decision-making processes, and deliver more personalized services to customers. The rise of 5G technology is another key trend, driving the demand for OSS and BSS solutions that can efficiently manage the complexities associated with next-generation networks. Furthermore, there is a growing emphasis on data analytics and real-time insights, enabling organizations to derive actionable intelligence from the vast amounts of data generated by their networks and customer interactions.
OSS and BSS Market SkyQuest Analysis
SkyQuest's ABIRAW (Advanced Business Intelligence, Research & Analysis Wing) is our Business Information Services team that Collects, Collates, Correlates, and Analyses the Data collected by means of Primary Exploratory Research backed by robust Secondary Desk research.
Global Oss and Bss market analysis reveals a dynamic marketplace propelled by the increasing demand for digital transformation, particularly in the telecommunications sector. High adoption rates of mobile devices and the emergence of 5G technology are driving the need for efficient Operations Support Systems (OSS) and Business Support Systems (BSS). However, challenges such as high implementation costs, interoperability issues, and data security concerns restrain the market's growth
Additionally, Cloud-based deployments and the integration of AI and machine learning are key trends. Regionally, North America dominates, while the Asia-Pacific region exhibits the fastest-growing market segment, reflecting the global industry's dynamic and evolving nature.
| Report Metric | Details |
|---|---|
| Market size value in 2023 | USD 27.6 billion |
| Market size value in 2032 | USD 79.03 billion |
| Growth Rate | 12.4% |
| Base year | 2024 |
| Forecast period | 2025-2032 |
| Forecast Unit (Value) | USD Billion |
| Segments covered |
|
| Regions covered | North America (US, Canada), Europe (Germany, France, United Kingdom, Italy, Spain, Rest of Europe), Asia Pacific (China, India, Japan, Rest of Asia-Pacific), Latin America (Brazil, Rest of Latin America), Middle East & Africa (South Africa, GCC Countries, Rest of MEA) |
| Companies covered |
|
| Customization scope | Free report customization with purchase. Customization includes:-
|
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Table Of Content
Executive Summary
Market overview
- Exhibit: Executive Summary – Chart on Market Overview
- Exhibit: Executive Summary – Data Table on Market Overview
- Exhibit: Executive Summary – Chart on OSS and BSS Market Characteristics
- Exhibit: Executive Summary – Chart on Market by Geography
- Exhibit: Executive Summary – Chart on Market Segmentation
- Exhibit: Executive Summary – Chart on Incremental Growth
- Exhibit: Executive Summary – Data Table on Incremental Growth
- Exhibit: Executive Summary – Chart on Vendor Market Positioning
Parent Market Analysis
Market overview
Market size
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- SWOT Analysis
KEY MARKET INSIGHTS
- Technology Analysis
- (Exhibit: Data Table: Name of technology and details)
- Pricing Analysis
- (Exhibit: Data Table: Name of technology and pricing details)
- Supply Chain Analysis
- (Exhibit: Detailed Supply Chain Presentation)
- Value Chain Analysis
- (Exhibit: Detailed Value Chain Presentation)
- Ecosystem Of the Market
- Exhibit: Parent Market Ecosystem Market Analysis
- Exhibit: Market Characteristics of Parent Market
- IP Analysis
- (Exhibit: Data Table: Name of product/technology, patents filed, inventor/company name, acquiring firm)
- Trade Analysis
- (Exhibit: Data Table: Import and Export data details)
- Startup Analysis
- (Exhibit: Data Table: Emerging startups details)
- Raw Material Analysis
- (Exhibit: Data Table: Mapping of key raw materials)
- Innovation Matrix
- (Exhibit: Positioning Matrix: Mapping of new and existing technologies)
- Pipeline product Analysis
- (Exhibit: Data Table: Name of companies and pipeline products, regional mapping)
- Macroeconomic Indicators
COVID IMPACT
- Introduction
- Impact On Economy—scenario Assessment
- Exhibit: Data on GDP - Year-over-year growth 2016-2022 (%)
- Revised Market Size
- Exhibit: Data Table on OSS and BSS Market size and forecast 2021-2027 ($ million)
- Impact Of COVID On Key Segments
- Exhibit: Data Table on Segment Market size and forecast 2021-2027 ($ million)
- COVID Strategies By Company
- Exhibit: Analysis on key strategies adopted by companies
MARKET DYNAMICS & OUTLOOK
- Market Dynamics
- Exhibit: Impact analysis of DROC, 2021
- Drivers
- Opportunities
- Restraints
- Challenges
- Exhibit: Impact analysis of DROC, 2021
- Regulatory Landscape
- Exhibit: Data Table on regulation from different region
- SWOT Analysis
- Porters Analysis
- Competitive rivalry
- Exhibit: Competitive rivalry Impact of key factors, 2021
- Threat of substitute products
- Exhibit: Threat of Substitute Products Impact of key factors, 2021
- Bargaining power of buyers
- Exhibit: buyers bargaining power Impact of key factors, 2021
- Threat of new entrants
- Exhibit: Threat of new entrants Impact of key factors, 2021
- Bargaining power of suppliers
- Exhibit: Threat of suppliers bargaining power Impact of key factors, 2021
- Competitive rivalry
- Skyquest special insights on future disruptions
- Political Impact
- Economic impact
- Social Impact
- Technical Impact
- Environmental Impact
- Legal Impact
Market Size by Region
- Chart on Market share by geography 2021-2027 (%)
- Data Table on Market share by geography 2021-2027(%)
- North America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- USA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Canada
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Europe
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Germany
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Spain
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- France
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- UK
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Europe
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Asia Pacific
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- China
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- India
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Japan
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Korea
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of Asia Pacific
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Latin America
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- Brazil
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of South America
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Middle East & Africa (MEA)
- Chart on Market share by country 2021-2027 (%)
- Data Table on Market share by country 2021-2027(%)
- GCC Countries
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- South Africa
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
- Rest of MEA
- Exhibit: Chart on Market share 2021-2027 (%)
- Exhibit: Market size and forecast 2021-2027 ($ million)
KEY COMPANY PROFILES
- Competitive Landscape
- Total number of companies covered
- Exhibit: companies covered in the report, 2021
- Top companies market positioning
- Exhibit: company positioning matrix, 2021
- Top companies market Share
- Exhibit: Pie chart analysis on company market share, 2021(%)
- Total number of companies covered
Methodology
For the OSS and BSS Market, our research methodology involved a mixture of primary and secondary data sources. Key steps involved in the research process are listed below:
1. Information Procurement: This stage involved the procurement of Market data or related information via primary and secondary sources. The various secondary sources used included various company websites, annual reports, trade databases, and paid databases such as Hoover's, Bloomberg Business, Factiva, and Avention. Our team did 45 primary interactions Globally which included several stakeholders such as manufacturers, customers, key opinion leaders, etc. Overall, information procurement was one of the most extensive stages in our research process.
2. Information Analysis: This step involved triangulation of data through bottom-up and top-down approaches to estimate and validate the total size and future estimate of the OSS and BSS Market.
3. Report Formulation: The final step entailed the placement of data points in appropriate Market spaces in an attempt to deduce viable conclusions.
4. Validation & Publishing: Validation is the most important step in the process. Validation & re-validation via an intricately designed process helped us finalize data points to be used for final calculations. The final Market estimates and forecasts were then aligned and sent to our panel of industry experts for validation of data. Once the validation was done the report was sent to our Quality Assurance team to ensure adherence to style guides, consistency & design.
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you the following customization options are available for the OSS and BSS Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the OSS and BSS Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional Market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high-growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics, and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply Markets will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and use those insights to make better Marketing decisions.
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