Top Live Chat Software Companies

The Live Chat Software Market has a competitive market structure based on the co-existence of traditional players as well as nascent startups with a focus to deliver innovative, value-based offerings. Market leaders like Zendesk, LiveChat, and Intercom lead the market with the support of state-of-the-art features such as AI integration, omnichannel capabilities, and analytics. Such established players hold strong market influence due to the sheer size of their customer base, brand popularity, and highly integrated product lines. New entrants need to concentrate on differentiation in the form of niche features such as hyper-personalized chat experiences, seamless CRM integrations, or cost advantages.

• Alive Technologies Inc. was established in 2017. The company’s main objective is to give an extreme level of experience to their customers by providing seamless features like converting visitors into leads by using their intelligent live chat system Alive5 that greets visitors, routes inquiries to the right teams, and distributes conversations evenly across sales staff.

Top Player’s Company Profiles

• Tidio

• LiveChat

• Zendesk

• Tawk.to

• Birdeye

• Intercom

• LiveChat Inc.

• eGain Corporation

• LivePerson Inc.

• Freshworks Inc. 

• Olark

• Crisp

• Zoho SalesIQ