Top CRM Outsourcing Companies

Skyquest Technology's expert advisors have carried out comprehensive research and identified these companies as industry leaders in the CRM Outsourcing Market. This Analysis is based on comprehensive primary and secondary research on the corporate strategies, financial and operational performance, product portfolio, market share and brand analysis of all the leading CRM Outsourcing industry players.

CRM Outsourcing Market Competitive Landscape

The global CRM outsourcing industry is highly competitive, with numerous players striving to offer comprehensive customer management solutions that cater to a wide range of industries, from retail and telecommunications to healthcare and finance. In this landscape, companies are increasingly adopting innovative strategies to maintain or grow their market share. A significant trend is the integration of AI and automation technologies into CRM outsourcing solutions, enhancing customer experience and operational efficiency.

As per market strategies, in 2024, Teleperformance, one of the leading CRM outsourcing providers, entered a strategic partnership with Google Cloud AI to deliver next-generation, AI-powered CRM solutions. This collaboration focuses on leveraging Google's machine learning capabilities to provide personalized, predictive customer service at a scale.

These startups focus on revolutionizing the CRM outsourcing industry by integrating artificial intelligence (AI) and automation. Its goal is to offer small and medium-sized businesses (SMBs) advanced customer service solutions, including AI-powered chatbots, virtual assistants, and predictive analytics, to help them enhance customer engagement, improve efficiency, and reduce operational costs.

  • Reva Technologies (Founded in 2019): Reva Technologies aims to revolutionize customer experience through the integration of advanced AI and automation in CRM services. The startup focuses on offering intelligent CRM solutions tailored to small and medium-sized businesses (SMBs) across various industries. By combining cutting-edge artificial intelligence with CRM outsourcing, Reva Technologies strives to help companies enhance customer engagement, reduce response times, and increase operational efficiency. Reva Technologies specializes in providing AI-powered chatbots, virtual assistants, and predictive analytics, allowing businesses to automate customer interactions and scale efficiently.
  • Cognition (Founded in 2021): Cognition is a CRM outsourcing startup with a vision to redefine customer service through AI-driven solutions and human-centric experiences. Founded in 2021, the company focuses on leveraging AI-powered tools, such as machine learning and natural language processing (NLP), to deliver more efficient and accurate customer interactions. Its objective is to enable companies in sectors like retail, fintech, and telecommunications to automate customer service while maintaining a high standard of personalized care.

Top Player’s Company Profiles

  • Accenture (Ireland) 
  • IBM (USA) 
  • Capgemini (France) 
  • Cognizant (USA) 
  • Wipro (India) 
  • Infosys (India) 
  • Tata Consultancy Services (TCS) (India) 
  • Concentrix (USA) 
  • Teleperformance (France) 
  • Foundever (USA) 
  • Alorica (USA) 
  • Genpact (USA) 
  • HCL Technologies (India) 
  • Sutherland (USA) 
  • Tech Mahindra (India) 
  • TDCX (Singapore) 
  • Amdocs (USA) 

REPORT OVERVIEW BUY NOW

REQUEST FOR SAMPLE

Want to customize this report? REQUEST FREE CUSTOMIZATION

FAQs

Global CRM Outsourcing Market size was valued at USD 38.26 Billion in 2023 and is poised to grow from USD 41.63 Billion in 2024 to USD 81.73 Billion by 2032, growing at a CAGR of 8.8% in the forecast period (2025-2032).

The global CRM outsourcing industry is highly competitive, with numerous players striving to offer comprehensive customer management solutions that cater to a wide range of industries, from retail and telecommunications to healthcare and finance. In this landscape, companies are increasingly adopting innovative strategies to maintain or grow their market share. A significant trend is the integration of AI and automation technologies into CRM outsourcing solutions, enhancing customer experience and operational efficiency. 'HubSpot', 'Freshworks', 'Salesforce', 'Zoho', 'Microsoft Dynamics 365', 'Oracle', 'SAP', 'Adobe', 'ServiceNow', 'Zendesk', 'Pega Systems', 'SugarCRM'

One of the primary drivers behind the growth of CRM outsourcing is the need for cost efficiency. Businesses are constantly under pressure to reduce operational costs while maintaining or improving service quality. By outsourcing CRM functions, companies can save on the costs of hiring, training, and managing in-house customer support teams. Moreover, outsourcing allows businesses to scale their operations without the need for heavy investments in technology infrastructure, such as CRM software and customer service platforms. The ability to leverage external expertise helps organizations streamline their processes, reduce overheads, and direct resources towards more strategic activities, thus enhancing overall profitability.

Integration of AI and Automation Tools: The integration of AI and automation is one of the most significant CRM outsourcing industry trends. AI-powered technologies, such as chatbots, virtual assistants, and predictive analytics, are transforming how businesses interact with customers. These tools can provide immediate responses to common queries, resolve issues autonomously, and offer personalized solutions based on customer data. Additionally, automation in the form of intelligent routing and automated workflows is streamlining customer service operations, enabling outsourcing partners to handle higher volumes of customer interactions more efficiently.

How Does CRM Outsourcing Market Perform in North America?

Request Free Customization

Want to customize this report? This report can be personalized according to your needs. Our analysts and industry experts will work directly with you to understand your requirements and provide you with customized data in a short amount of time. We offer $1000 worth of FREE customization at the time of purchase.

Click here right-arrow
logo-images

Feedback From Our Clients

Global CRM Outsourcing Market
CRM Outsourcing Market

Report ID: SQMIG45C2108

[email protected]
USA +1 351-333-4748

BUY NOW GET FREE SAMPLE