Bank Kiosk Market Size

Global Bank Kiosk market size was valued at USD 16.86 Billion in 2023 and is poised to grow from USD 19.57 Billion in 2024 to USD 64.60 Billion by 2032, growing at a CAGR of 16.1% in the forecast period (2025-2032).

The market is dominated by customer demand for self-service banking, technological advances, and the need for financial inclusion.

The global bank kiosk market growth is significantly driven in the last few years and is expected to grow more in the coming few years. The kiosk is worthwhile since it provides customers with convenience, access, and cost efficiency. Kiosks are predicted to be in great demand after the increased demand for convenient, speedy banking services. Lending institutions continue investing in innovative kiosk technologies that encompass value-added services for customers like mobile payments, contactless transactions, and cash recycling.

Such developments will further add to the efficiency, security, and ease of use of bank kiosks, making them an integral part of the banking landscape. ATMs, VTMs, and self-service kiosks also fall under kiosks' classification. Increased efficiency in the operations of a bank is one of the most important advantages of kiosks. By automating routine transactions, banks are able to save time, streamline transactions, and free up the bank teller for more advanced transactions. This increased efficiency leads to a better customer experience and enables banks to service more customers at less expense. The kiosks are also available 24 hours a day, 7 days a week, meaning that the customer can complete transactions at any time of his or her convenience without waiting for the bank to open.

How do AI-driven bank kiosks enhance customer experience?

Artificial intelligence (AI) is transforming the bank kiosk market through enhanced customer service, security, and operational efficiency. AI-powered kiosks combine biometric authentication, AI-driven chatbots, and real-time fraud monitoring to make transactions seamless. Video teller machines (VTMs) and personalized financial advice are some of the advancements that have improved accessibility and engagement, and banking is now more efficient, secure, and convenient for the customer.

• For instance, In January 2025, at the National Retail Federation (NRF) 2025 conference, Samsung launched its latest retail solutions, The Samsung Kiosk's end-to-end ordering and payment solution. The kiosks feature voice-ordering and checkout features that complement in-store signage to create a data-driven display ecosystem that simplifies customer interaction and store operations.